Chapter 3TroubleshootingTroubleshootingThis chapter gives solutions to some of the more common printerproblems.General problemsThe lights on the control panel do not come on.Make sure the power supply cables are correctly plugged into theprinter, the AC adapter, and to the power outlet.Make sure power is supplied to the power outlet. If the outlet iscontrolled by a switch or timer, use another outlet.Printing problemsThe ERROR light is blinking and the printer does not print.First, turn off the printer and check for a paper jam. (See the paperjam description on page 3-3.)If there is no paper jam and the printer has been printing for quite awhile, the print head may be overheated. If the print head isoverheated, the printer will resume printing when the head hascooled (usually within two or three minutes).If there is no paper jam and the print head is not overheated, turnoff the printer and turn it back on after about 10 seconds. If theprinter still does not work, unplug the power supply cord from theoutlet immediately. Then contact a qualified service person.Troubleshooting 3-1
I’ve only had it up and running for a couple of weeks now, but it prints and cuts the receipts well and have yet to have any problems with it. Drivers disc makes setting up and installing a snap, and it comes with any/all necessary cables. It even comes with a mount for wall mounting, but in looking at it I’m not sure how you would do that or even why someone might want to 🙂
The TSP143III is the faster, easier, and better POS printing solution. Already a leading player in the mPOS market, Star Micronics’ TSP143III is offered with WLAN, LAN, Bluetooth, or USB interface connection for an easy-to-use and ready-to-go installation. The TSP143III now offers a web configuration page for the WLAN and LAN TSP143III printers, a simpler wat for all devices to connect to the WLAN printer for set-up with AP mode, an easy Bluetooth pairing connection, and a “plug and play” USB connection. For the USB version, there will be a new USB serial number feature so the PC will detect the TSP143IIIU on its Windows platform using any USB port. The new thermal receipt printer is an upgrade of the TSP100, printing at almost twice the speed with a special de-curl function, and it fully compatible with its previous version, requiring no additional integration or development.
In addition, the SP700 BTi includes the ability to print receipts or data from a web browser-based application running on a mobile device wirelessly by configuring Star’s WebPRNT Browser. Once configured, the user simply pairs their mobile device to the SP700 BTi, open the application on WebPRNT Browser and prints from the application.
So I like the stand and it would get a 5 star review, but I’m not exactly sure that I got a brand new item or not. The product came in the most amazing package, would remind you of Apple…but on the front of the stand frame around the ipad there are tiny scratches, it’s not smooth like you’d expect something brand new to be. Also the swipe part that actually runs the card through, the plastic is ill fitting. You can squeeze the back wall of this part and the plastic is bulging out at least 1mm or two and you can see it’s not sitting flush with the rest of the stand…The seams should be spot on like they are with the rest of the stand…but they’re not. Would love to exchange it and give another stand a try, maybe I just got a funky one?
For increased longevity, the TSP100 features a print head rated with a 37 mile print-life, and the optional autocutter is rated at 1 million cuts, ensuring the Star TSP100 receipt printer will print excellently for many years.
I got the AGP model they sell here on Amazon for about $10 more a few years back for my first Square Stand setup. I saw this was the drawer that Square now recommends on their site, and the price on Amazon was even better than the first drawer I bought, so I figured what the heck, I’ll just get this one. The drawer seems to be built well, HOWEVER the inside of the drawer, which they don’t show you a picture of in the description is ridiculous. It has 8 slots for coins, so that means each slot is half the size of a normal coin slot. It makes absolutely no sense who in their right mind would design that. I’ve been in business for 20 years and have had many cash registers and this is the first time I’ve ever seen anything so crazy. Also the clamps that hold the bills in place are made of metal, which you’d think would be better since they’d be more sturdy than all the plastic clamps you’ve used in registers for the last 30 years, but the design of them is strange and makes it a pain to pull them up. I wouldn’t recommend this drawer if you’ve ever used another cash register before in your lifetime because it will just annoy you.
Send invoices free from your Square Point of Sale and get paid faster. Customize your invoices, set up weekly or monthly recurring invoices from your Dashboard, and let customers pay online with a credit or debit card. Invoices are free to send and cost 2.9% + 30¢ per invoice paid online.
Sponsored Products are advertisements for products sold by merchants on Amazon.com. When you click on a Sponsored Product ad, you will be taken to an Amazon detail page where you can learn more about the product and purchase it.
This has been a great solution for our clients with chip cards. Make sure that you don’t throw away the small white piece that is attached to the top of the reader. I threw it away accidentally and it made it confusing on where to dip the card.
You must change the IP address of the printer or the computer to be on the same subnet so the computer can communicate with the printer. This can be done by changing the IP of the printer or done by changing the IP of the computer. Once connected you can change the IP of the printer to its final value. More on configuring the TCP port.
Restaurant kitchen printers are an important tool for streamlining kitchen operations. An impact printer that prints quickly and clearly will help staff reduce meal prep times and increase order accuracy. Best of all, a kitchen printer will help everyone earn more money: faster table turns means more tips for wait staff and higher profit margins.
this works with apple perfect I use it for a pos system I have. A big drawback is the Bluetooth setting, They are not recognized by my apple tablet. Works fine with android and windows via bluetooth. The instructions could use a lot of work in explaining or lask or explains bluetooth set up. Bottom line is if you a little computer savvy you should have no problems
@Kitekitty – You can definitely get by with out a Square Stand. The brains of the operation is the Square Register app, which will work like a charm on your iPad! You can just plug our reader into the headphone jack, or pair the Square Contactless and Chip Card Reader wirelessly. Hope this helps!
Press the paper button to eject the jammed paper. If the error does not clear, open the printer cover and remove all of the paper inside, including any torn pieces. Then, reload the paper in the sheet feeder and press the paper button to resume printing.
The SP700 features an optional “kitchen buzzer”. When a print job is sent to the SP700, the buzzer will sound off. This is beneficial for high noise environments like kitchens to alert cooks that orders have been sent to them. The SP700 designed-in rain channels away liquids from penetrating the printer. Its elevated base also brings additional protection and reliability when used in busy, restaurant-type environments.
The new Square Contactless and Chip Reader is included so you can accept every way your customers want to pay. Place the reader in the dock, connect the dock to the USB hub, and you’re ready for business. Accept magstripe cards, chip cards, and NFC payments like Apple Pay.
The SP700 is designed to make installation, utilization and maintencance as easy as possible for any user. The SP700 is ready to be used right “out-of-the-box”. A CD with WHQL XP®, 2K®, Vista® drivers, Linux and Mac® OSX drivers and documentation is included with the printer, making it ready for operation immediately after purchase.
Strategic Developer Partners have the option to become ECCCs. The ECCC program offers two advantages: maximizing the profit potential of your service department and building long-term relationships with your customers. If you’re interested in becoming authorized as a service provider, you must meet certain Epson requirements.
I bought this for my office. I’m in private practice for speech language therapy. Some parents want to pay with Apple Pay and everyone else has a chip. The cord is plenty long. I keep the reader in the holder, but I didn’t keep the protective strip at the end. The reader is secure without the strip and with Apple making constant updates, you need to be able to pull the reader out to reset it occasionally. I still have the swiper that attached to my iPhone 7 Plus – I added an adapter to make it work, but this dock is my favorite. Great buy and great for my business.
Mini Bluetooth Printer is a portable thermal printer that combines USB, RS-232 Serial and Bluetooth communication interface together. IOS operation system test (APP: blue light). Support IOS Android…
If you plan to get a printer with your system, then stick with lower cost serial (not usb) based cash drawer and tie it into the printer instead, which also frees up one of the precious and limited usb ports on a square stand. This is important when you need a chip/nfc reader, printer, drawer, and scanner.
For nearly 40 years, Epson has LED the industry in developing innovative, reliable, high-performance products. From scanners to printers to 3D projectors, our award-winning technology brings your images to life. Epson headquartered and established on the Shore of lake suwa in nagano, Japan.
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Everything worked exactly as it should, straight out of the box without any problems! It was easy to setup using the StarMicronics LAN & Bluetooth Setup Tool as well as the Configuration Utility TSP100. Once I configured my connection and established my IP address for the printer it was ready to use. Took about 10 – 15 minutes to setup everything. Definitely recommend for anyone wanting a receipt printer over IP.
The Square stand is very durable and to my surprise heavier than it looks. The swivel mount is built into the bottom of the device and conceals the power cord. This cord is connected to a 3 port USB module that will allow users to connect up to three separate POS devices in addition to connections with wireless LAN POS devices like receipt and label printers. Although not official, the Square stand can hold an iPad Air 2 pretty perfectly. I would suggest placing a small foam dot or so, just so that it is seamless to the stands edges. All in all, this is a great start-up POS system and highly customizable to any operation. I would recommend this product to any small business.
If you have a specific problem relating to print quality, a printout problem not related to print quality, or a paper feeding problem, or if the printer does not print at all, refer to the appropriate section in this chapter.
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