“Apple Square Reviews for Restaurants”
I am so sorry to hear about your problem with Square. My business was bankrupted in 2013 due to them doing the same thing to me. The Ohio AG didn’t even help me because I was the business owner, but they were available to file felony charges against me due to my clients not receiving their products. I couldn’t even get Square to return their money. The emails back and forth were exhausting. When I signed up I gave them all of my info. When I demanded a phone number to call regarding them deactivating my account, they suddenly said they offer all complants via email only, but if they could call me I had to give them a telephone number and EXACT time to call. So I did, I sent an email with 123-456-7890 . Now to anyone that had any sense at all they would know that was not a good number, I thought I would play their game. About ten minutes later I get another email stating “Kimberly, we aren’t able to get that number to work” – I knew right then I had been had. Wishing you the best in getting your money.
I just signed up with PayPal and I’m having the same issue. First sale was $75 no problem it was available instantly. Second, third and so on I check my balance and it’s $100. They clear the first $100 dollars for keyed in credit charges for the month of December. 21 days later I’ll get the $2,370 from the other 43 sales I made. Now they released the first $100 I rang in for Jan. Then everything else is a 21 day hold for the rest of the month. Jan 16 they say another $390 from Dec. will be released. Had to borrow $ from my family or they would have put me out of business. Jan 25th all my $ will be released. I said released not cleared. I looked over everything pretty good. Nowhere does it say 21 days they will hold anything in excess of $100. Won’t use them any more. I switched to Square. Don’t have money laying around that I can afford to let them make interest on for three weeks. I give them two thumbs down!!!!
For Square, the protocol is often “shoot first, ask questions never.” If they deem an account or transaction high-risk for whatever reason (it’s unlikely that they will ever explain to you in detail their rationale), then they will pull the plug to minimize the risk. And after they close your account, it’s very difficult – maybe impossible – to get live customer service, as you have already found out.
A one-time enthusiastic user of Square, I was forced to switch to an Intuit account today, and me and my customer are still out $13,200. Any business processing more than $1,000 per month or handling large transactions should be warned! Square accepted my large transaction only to later ask that I refund my customer’s money. Note: my customer did not request the refund. I’m out of product and Square has charged my customer $13,200 but has kept the money. Worst of all, they have not returned my phone calls or emails. This is the MOST disturbing aspect. Totally unacceptable and possibly illegal business practices. Anybody have a direct contact or know where complaints should be directed?
I think Square will disappear as a company (not by being bought out, but by being outdone by other more customer friendly companies) in due time. For now the pomposity and elitism seem to have won, but you know what, they have also got a rabid badmouther working against them now. This is a message to the 22 year old paper billionaires who, upon receiving 100 million in VC funding, start to imagine themselves to be sitting next to Gods. I wish they would understand that their riches and success depend on this one small thing in the entire process, called THE CUSTOMER.
The BBB should be ashamed giving this company an a rating. Zero customer service. This is one of the most fraudulent companies I have ever come across. They can just take your money and never talk to you. It tells me a lot about the laws in the cc industry and about how little a BBB rating means.
That particular problem has little to do with accepting BTC online in your store. Coinbase makes setting up BTC acceptance very simple, and they handle all the various risks and curiosities associated with accepting and utilizing it. It’s a zero-risk way to add an alternative payment channel that is very business-friendly, with no chargebacks and lower fees.
That was a great point, as I am starting to look at these options much more. I was breifly considering getting an older iPhone just for business and payment transactions. I would need to have PayPal support iP3 as they are much less expensive to have for business wear and tear.
The volume of transactions the company processes is also up to about $6 billion per year, as the company announced earlier this week when it hired former Salesforce senior vice president Sarah Friar as a new chief financial officer. These announcements might help the company keep up visible momentum as it continues a fundraising process.
However, the real issue isn’t Square’s ability to win the chargeback. It’s their lack of transparency (if they did, indeed even try, I wouldn’t know it) and – mostly – it’s their decision to cancel our account, screwing up our existing business, with no appeal process and for no reason other than the fact that we’ve been a target of fraud.
They have done major damage to me and I’m now going through an investigation with the Attorney General and the local sheriffs department for fraud because my clients funds were involved. I’m looking at jail time over this and I’m a single mother of a 7 year old daughter. My life has been turned upside down because I’ve tried everything known to get Square to give my money back. It’s a no win situation for me unless I want to go into a class action, which I would but I’ve only had 3 people interested. This is the worse thing I have ever been through in my life. No one, AGs office, BBB or the police believe this is happening to us.
So why did Square refund the money? Because the client said they did not recognize the charge. When I finally threatened to take the client to court by sending them a collections letter.. what did they say? They did not recognize the charge because it came through from the vendor NAMED SQUARE. Now, why in the hell did Square refund based on the fact that the vendor named SQUARE was unrecognized??? Completely ridiculous.
“Interchange” is the catch-all term for the fees that the credit card companies and banks charge; it’s a set fee that’s public and varies based on the card type and the transaction type (MasterCard has 139 different fee categories (!) that range from 0 percent + 65 cents to 3.25 percent + 10 cents). The “plus” part of interchange-plus is the fee your processor tacks on.
Issue that sent us over the edge- first chargeback ever happened recently. Still in dispute. Now they are holding all of our incoming funds (without warning us, of course). Our Square balance is now $2,121.25, and yet I get emails that our Square balance is negative and that they are debiting our BANK for the amount of the chargeback. Since they are holding $2k+ of our funds, why not just debit the chargeback from that? Greedy much? Also, they have done nothing to help us dispute the fraudulent chargeback against our account.
Middle eastern food aka-Kabob Express: the Lentil soup cannot compare to Grape Leaves, but everything else can and blows it out of the water. They have double the white meat on their chicken sandwiches over any other place in the area and their flavored hummus-especially the roasted jalapeño and red pepper are to DIE for.
They held my account for verification and holding $2000 of mine from my online store. The guy from Square called me to verify my company, and said today we will release your funds. Then 3 days later, deactivated my account saying the hold will be for 90 days and then I will get my money. Stay Away from this Company.
Too bad there isn’t a way to leave NO STARS…Square could possibly be the worst company I have ever worked with in my history of owning multiple businesses. From the implementation, the entire thing was a disaster. Promises of simple solutions quickly flew out the window as soon as we signed up and began working with one of the multitude of millenials that square employs. The wrong equipment was sent twice which left us to pay for extra equipment to be able to have a functional POS for our opening. The “implementation specialist” that we worked with could not complete the implementation and actually told us at 8 PM at night that she had to go because she had a meeting to go to. Left us flat with a non working system the day of our opening. After one year of being the sole communication point with Square from signing the papers to implementation (and after 30 minutes on hold yet again), I was just told that , the owner of the business, am not an authorized user on my account! Laughable and pathetic. Surprise! Square did not set us up correctly in the first place!This company uses the “screw up first, apologize later” method of big corporate placating. The phrase “I do apologize for the inconvenience” is repeated like a broken record. It is almost condescending. If you to save yourself a mountain of aggravation, a load of empty apologies, lies, and from being patronized like a 4th grader AVOID SQUARE AT ALL COSTS!
Square uses a bundled pricing model to bill its customers for credit card processing. This means it combines the three components of credit card processing costs into one single rate. For example, banks charge businesses an interchange rate and transaction fee of 1.51% and $0.10 each time a business swipes a Visa consumer credit card. Visa makes money by charging an assessment of 0.11% and $0.0185 on the same transaction. Adding these costs gives us the “wholesale” rate of 1.62% with a $0.1185 transaction fee. Square combines these first two components of cost with its own markup, and then bills its customers a single rate of 2.75%. As I’ll explain a little later in the review, Square’s pricing is cost-effective for some businesses, and very expensive for others.
Anyone who would like to come together and go after SQUARE for our money hold with them, please get in touched with me, I am now coordinating with a lawyer. My own claim $1200 is very small, if we can come together and share with a lawyer’s fee, talk to many bloggers to call other attention, then perhaps our odds against this financial giant would be better.
They offer No other means of reconciliation on their website. At this point I think I will have to engage the credit card company to stop the transaction and do any reporting against Squareup that is needed.
Our customer was difficult because they made a lot of changes and upgrades that they did not want to pay for. We finally got our customer to dismiss the dispute. Even after our customer canceled the dispute they attempted to take our the money again! We are still waiting for them to place the money back into our account.
We use Square to process all orders on our web site, and in the last 2 weeks or so we had two large chargebacks (over $1000 total!). I was hoping to speak to someone to find out about the status of the dispute on these, as well as figure out if there’s a way to better protect ourselves from future chargebacks. The orders are taken via web so we do not interact with the customer directly or have copies of the credit card or much additional info — like with any online transaction. I wanted to make certain that it’s safe for us to continue accepting large orders via Square.
I have the same issue this week with a sale being suspended, pending submittal of bank statements. Square suggested I do a refund to customer since I would not provide the bank statements. I issued the refund. And now need to look for another processor.
The same thing has happened to me. I was done the same way. However, my funds were to be released for deposit on 5/17/16 into my bank account and I am still waiting. My account was deactivated after I sent in requested documentation showing the ligitamacy of my bisiness.
My retail store switch to square a year ago. It’s been the best thing we ever did. I have been reading all the complaints and wonder what company your dealing with, the ease of completing sales and the ability to instant deposit the funds in my account is priceless. We also deal with square capital and presently working on paying off our third agreement. Square is a top notch company. I rate them 5 stars– end of story.
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DO NOT SIGN UP. I own multiply vacation rental properties and as well as two other businesses. I signed up with square yesterday and processed 2 transactions, 1 for $500 and 1 for $7100. I have funds from another processor deposit on almost a daily basis into my checking account. I own 2,other business with money’s going to the same bank. Then I get an email that they deactivated my account and can not release my funds for 90 days or I could refund and get another form of payment but refund will not be processed for 60 days. I am sure the guest who I charged the $7100 For a three month rental would be fine with thus. This gentleman is doing special forces training in Fort Walton Beach, Fl. The card was a military credit card paying for his lodgings. I rent to these guys all the time. Square says decision they say is irreversible but try talking to a person. Do not sign with anyone you can not get a live person on the phone. That should have been my first clue.
I had a customer give my husband his AX number for a payment while he was headed out of town September 25th. My husband hand put it in the Square up payment app. Against my begging to go meet with him for physical card. I assumed that is why I got targeted for a 30 day hold. I provided all the items asked for to show a true business. I then got a email for a 60 day hold a along with a closed account for HIGH RISK?? I went thru proper procedures for a refund. Email from Square up said 2-7 days. It has been 15! FRAUD! CRIMINAL. After reading this, I’m worried I wont get my money!
All of the credit cards in your wallet have an interchange rate attached to them. Square is paying that rate, but they are charging you 2.75% whether the actual interchange rate is higher or lower. When I look in my own wallet I see 2 cards. My Bank of America debit card has a rate of .05% and $0.22 and my Amazon Rewards card is 1.65% and $0.10. If I purchase something with my Amazon card and the merchant is using Square, the merchant pays 2.75% and Square keeps the difference (just over 1%). Reading through Square’s earnings report, they said that their average profit per transaction was 1.01%, so the example above sounds about average.
Let me start by saying I went with square because of a past experience with them. I ran a service dept and never had a single issue with square. I’ve just started my own small HVAC/R company and decided I would use them due to previous use. For the first 2 months everything has been great. Then they showed their true colors. The majority of my customer base are property owners that have rentals here in N.C. but do not live in the state. One of these customers I have been trying to get owns 1200 rentals here but lives in AZ. I finally got a call from here to service one of her properties. Needless to say after having 4 hvac companies charge her almost $1300 and still not fix the issue, she was ecstatic when I fixed in less than an hour at $425. So I charge her through square and after 2 days payment still said *Pending*. I contacted square so I could send this customer a paid invoice. Their answer was “It’s an issue with Mastercard not us” and “I Gaurentee the money is I your account by tomorrow afternoon”. OK no problem, I contact the customer and Gaurentee her invoice by the next afternoon. This was a Thursday, Friday morning I receive an email from square saying they need to verify my account. I fill out the information and explain to them how important this customer could be for my small company. They tell me “everything looks good, you will receive your money by tonight, but no later than Monday”. I again make the mistake of telling my customer the same thing. Well Monday came and went with no response from square. Meanwhile my customer calls Tuesday morning asking where her invoice is. I call square at 10 a.m. eastern time, they return my call at 3:30 p.m. and tell me “we just sent your info to the review dept you should have your money by tomorrow afternoon!!!!!! I get frustrated and tell them I am going to refund my customer and close my account. The guy from square catches an attitude with me and say “ok, I’ll send you the process to refund and close your account, bye” and hangs up on me!!!! What kind of customer service is this?? I think they forgot they work for me not the other way around!!! Their big mess up is next week I start my fall maintenence inspections. This is 3600 properties at $165 each, meaning they just lost out on $60,000 worth of processing fees they would’ve made because of a $425 charge!!!! I’m sure that’s not much to a large company but I’m not the only one they’ve treated like this I’m sure. By the way their whole reason for the review is because it was an out of state card. I fully understand and accept that. All they had to do was ask why and I would’ve explained because she owns the rental home and lives in another state. This is not uncommon here in America. Instead they turned it into a long drawn out process that just lost them a customer, along with everyone I know that uses square. I will be turning them onto another card reading service that only charges 2%. I’m not going to state the name of the other service so it doesn’t look like I work for them lol. Anyway, if you are a small company and need your funds in a timely manner, DO NOT USE SQUARE.
One of the most appealing aspects of Square is that, unlike traditional credit card processors, Square credit card processing has only one fee: the processing fee of the transaction. The company does not charge any other fees that are typical of credit card processing, such as activation fees, monthly fees, gateway fees, PCI Compliance fees, downgrade fees, and early termination fees. Square has no additional monthly fees whatsoever as well as no monthly minimum processing fees or requirements.
Miller said there are two things taking place in the marketplace today that work in Square’s favor. The first is that merchants want to have a better relationship with their customers and, to accomplish that, need tools that will help not only speed up checkout lines, but also manage backend integrations to make operations more efficient. The second thing is something that has recently came up: the introduction of chip credit cards. Square has been on the forefront of this technology, having debuted a chip reader in 2014 ahead of the switch to EMV cards in the U.S.
I am in the same boat as most of you. I took a $4K plus payment from one of my customers in December, and had $2K plus withheld now for 25 days. When I questioned this I was instructed to send in copies of bank statements to be reviwed for a deposit increase. I did. This was their response on 12/31/2012. (Hello Monteforte, We’ve received your completed form. We’ll review your information and get back to you within 1-2 business days.)