Please…. this article ends by saying Square is best for babysitters or flea market vendors? I’ve owned a café for 2 years now and started with Square. It has been great and I haven’t had any issues really. And I have owned a place prior using a traditional merchant services provider….which I hated. This article read great but ended like its sponsored by the other guys….biased in some way.
By the way do not go to their office in San Fransisco You can not pass the security, all they tell you is, there are many people comes here for the same reason (asking about their money) and you can not speak to anyone, you have to leave now or we are going to call police for tresspassing !!! As you can see i tries everything.. Please let me know if there is any civil case open against them.. Good Luck and never USE Square or Chase..
Square is bad for even small businesses. I learned this week that a transaction that had been handled, just like all of my other transactions, had been voided. I guess there is a void transaction X in corner of the screen, that the customer can hit at the point of signing for their purchase, either on purpose or by accident, that voids the transaction. And since I did not know about it, I was not checking me email immediately after each transaction to make sure it went thru. I am not out a lot of money, but for a small business, every dollar counts. Who would create a mobile credit card processing system that allows customers to void the transaction (after it have been “approved” or “authorized”)??? I have to hand them my phone to sign for the purchase. They can void the transaction instead of sign for it? Hand me back my phone, smile and walk away. Are you kidding me?
*Please note that I am not affiliated with anyone or any company. I am just a regular independent professional with a common sense approach towards business. I will give suggestions only when asked. Again, scroll for my November 22nd post.
DO NOT USE SQUARE!!! Nothing but horrible experiences with this company. You will run into a problem with them and when you do, there is no avenue for support. What happened in my case is they out of no where froze my accounts and to reactivate asked for every piece of information you could imagine. This included: all of my corporate documents, bank statements, LinkedIn information, scans of every document you could imaging, more than the government asks for.They may have had a good reason for asking for all of this, but who knows, they never told me and there are no avenues to find out. I have had to deactivate my account and get my clients to contact their credit card companies to remove the charges held in my account.Nothing but horrible experiences with this company, I would recommend using any other company before giving them a try,
I used square to accept a payment back in June of last year. It was for a balance of $3000. After waiting several days to finally receive payment, the money did get deposited into my account. Approximately 3 months later I received an email informing me the money was being taken back out of my account. Apparently the customer was claiming fraud. Square requested any proof I may have had to defend my case. I emailed copies of receipts and signed thank you card from customer. I then received another email informing me, it might take up to 90 days to argue my claim. Now, in February of the next year square sends me a threat email, demanding payment immediately or face collection agencies! Customer service at its best! Loath not having a person to talk to about the matter.
According to the above article, Square’s Sales and Marketing tactics receive the highest marks. For example; I just today saw another Square advertisement on Facebook. Thats wonderful for the company, but think about this, McDonalds is also the best in Sales and Marketing, but how do you rate their product?
I’m not going to say Square is the most accommodating company as far as BBB complaints go, but there’s a definite improvement, and I have seen companies that are far more stubborn and much less apologetic. If your account hasn’t already been terminated, there’s definitely hope.
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As a customer of Analytical 360 in Seattle, Wa, whom you cut off because of their involvement in testing cannabis (legal in this state!) I will discontinue the use of my square card reader. I have also posted a notice online with the 20+ retail locations of Seattle area businesses I work with & so far I have changed the minds of close to 300 customers that currently use the square card reader and they will also discontinue the use of their card reader.
Amazing how they found “a pattern of transactions associated with high-risk activity” when we had just run our very first credit card charge, and the product had been delivered BEFORE the payment was charged.
most complaints I see here must be coming from people who’ve never had a normal merchant and the stupid ones who think they should make interest make me laugh!! For those who have/had normal accounts square is great!
I swiped a credit card for a $1,700.00 charge and square software said approved. I never got a receipt emailed to me so I contacted square. They claim the charge registered as a cash sale? They keep no records for any transaction (yea right) and their customer service Sucks and were rude to me. In an email no less.
By the way, thanks for your service. At first I was leery of your site; it appeared potentially slanted toward firms that may have been advertisers or sponsors. As I continue to follow the conversations, I can understand some of your rankings. I do question whether Square is actually holding funds from some accounts for 180 days, though.