“Square Marketplace Reviews Comparison”
There’s no hard and fast rule to determine when your risk profile becomes untenable for Square. You exist on a risk spectrum, and your position may change over time. My recommendation is this: if you have one or two attributes that increase your risk level, consider other options. If you have three or four higher risk attributes, use Square at your own risk. If your business falls under a high-risk business category, do not use Square under any circumstances. Your use likely violates Square’s Seller Agreement, and it will be just a matter of time before you run into trouble. Again, this includes gun and ammo dealers, tobacco and vaporizer supply stores, online pharmaceutical sales, anything related to gambling or financial services, and a host of other business categories. You might not even know your business is high-risk, but that ignorance won’t protect your business when Square is holding thousands of dollars from you even after you’ve shipped out the goods. Don’t risk it.
Almost Everything on Square’s website (except the Pay with Square link) as of this post is merchant-facing, so the fact that you as a consumer can do this is not overly obvious. If you sign up for an account, you will be asked seemingly merchant-type questions for security. This includes the last four digits of your Social Security number. Square apparently uses all this information to dig into databases (credit reports?) and identify you. It will come back with a screen with those details, you confirm them, etc. You will be asked to click to have a Square card reader sent to you. You can ignore that and, after all that, you will have an account. One of the links in that account is “Receipts.” I haven’t run into a Square-enabled merchant since doing this, so I can’t tell you how well it works.
I can write my own website, but need a way to link that to Square for the sale (I use PayPal now, but that takes a lot of extra add-ons such as secure connections, which cost money). What I would like to do is when the customer sees a bowl they want, they enter the item into the cart, then when they are ready to checkout, the site can call up the Square Register, enter the items in the sale, and process the sale directly. All of the connection to Square – except the transaction details – would be invisible to the customer, and totally secure. Can this be done? I have experience writing the code to do this with other sites, but how do I get the Square interface to work?
I’ve reached out to Square for clarification on its security procedures and fraud protections, and will update this article once it responds. But right now it looks like using Square Cash at least people up to the possibility that a hacker could empty their checking account.
We have used PayPal for selling things on E bay and for our small business websites, but have been leery of the company since we had our $11,000 account limited (frozen) years ago. It was very hard to get hold of anyone at PayPal, and we never did find out why they froze the account.
If a payment is canceled, interrupted, or declined, your customer may see a pending charge on their card statement. It may look like the charge has posted to their account, but it should fall off after a few business days. Square sends a void notification to the bank as soon as a payment becomes voided. It’s then up to the bank to release any hold on the cardholder’s funds.
It is automatic when two discounts apply, the % will be taken before the $ amount discount. When we offer 10% off to military and they earn a $ discount, it isn’t calculated properly for us. So we have to make a few tweaks in order for it to work out. Called customer service and there is no way to change this.
I am a new business that accepts credit cards, unfortunately, I signed up with SQUARE. Square has been taking a $10.00 fee out of every purchase I charge, regardless of amount. I ran a card for $21.00 a couple days ago, they deposited the entire amount, then immediately deducted $10.00 from it. I will NEVER use Square again, ever. There is NO customer service, NO way to speak with a real person and NO way to get help without just scrolling through numerous other complaints…what a a SCAM! My review gives them NO STARS and an F- I am returning to Intuits GoPayment, they were AWESOME! low fees, phone customer service and free readers in unlimited amount…sorry I ever left them to begin with!
Below $15,000/month in credit card sales, Square is generally a better value thanks to the lack of monthly fees. Above $15,000, ShopKeep is likely cheaper because of their lower processing fees. However, it’s important to note the exact cut-off will vary depending on the rate you get from ShopKeep, and the number of cash registers in your store.
Square, the mobile credit-card processing application, has been growing like crazy. It handled the equivalent of $6 billion a year in payments as of June, and with major corporations like Starbucks now using the platform, that number may easily double—and continue to grow exponentially.
Yes their are some complaints on PCMagizine’s website following the shining review they gave the company. In addition to never using square again, I will also never buy one of their magizines again. Shame on you PC.
It was one of the blandest sandwiches I’ve ever had. It was like all the taste had been surgically removed. The turkey was so processed and gross I could barely eat the sandwich. I was starving that day so I did choke it down, but I haven’t been back since.
-We worked hard to put the site up, using them as a checkout and now it has all been deleted, because someone that works at Square does not like the message we promote. So, of course you aren’t an LLC or Corporation, and you are Sole Proprietor, this is not a Small Business Friendly Gateway Card Processor. They almost ruined our business, as we needed sales to go through and it makes us look bad, when we can’t process orders due to their inadequacies to properly perform simple tasks for your customers. They will work out for about 3-6 Months before they will do something to hinder your business sales or transactions, I have never seen anything like it, they have done this to many thousands of merchants; just as PayPal has. Again all these companies are in the same boat/ship; they aren’t to ever be trusted, if you use them, take your money out immediately when you make a sale per sale and transfer to your original bank. They are frauds, and they are aware of this; they have done this to two businesses that I had referred to them, they don’t care about money making, I am not fully sure why they purposely want to mess up their own business, but it could be because they are illegal Ponzi’s that launder money at interest, because when you make too much money, they will put a RED FLAG on your company, and FREEZE YOUR ACCOUNT, with absolutely no way to obtain your funds, look this up if you don’t believe me. They “Limit your account with no APPEAL”, when you try to figure out what you have done wrong, there is NO ONE TO SPEAK WITH YOU, Even if like our cases; we are innocent, it doesn’t matter.
We have been with Square for seven weeks. After the Square fee has been deducted we have never received the correct amount. When contacted the excuse was that we were over the $2002, not $1000, for the weeks. This condition only existed for one of the seven weeks. Why have we been shorted the other six weeks? The next excuse given was that the cards were not swiped. Most, if not all, the cards were swiped. Currently Square is behind $842.01 in payments to us. Back to the second excuse, if we were charged 3.5$ plus 15cents, for all of the 80 transactions this would not come near to the shorted amount. We are being given the run around for our money. Contacting this website is part of the run around. If this is not resolved by Monday, 6/25/2012, I will spend the day contacting people, organizations.
We used this system for a fund raiser and were approved and told that all charges would be deposited in our account. The one night event goes of perfect except for Square up. Now they are holding our money and making numerous requirements, some of which are not possible. There contact is non existent. We will see where this goes
Hello before you get involved with square try to educate yourself about them as much as possible they let you charge all your clients and then never make the deposites into your bank account!! Then after you have that problem you literally can NOT get ahold of them by phone because the number never works!! you even try emailing them and they dont respond!! So before they steal your hard earned money in front of your eyes read up on them as much as possible!!
But to sum up, Square does, PayPal Here does not. The per-transaction fee seems to be new for Square, and is being quoted to new customers. We’re unsure at this time if it will be applied to existing customers.
DO NOT USE SQUARE. I PERSONALLY KNOW SEVERAL PEOPLE THAT HAVE MONEY BEING HELD BY SQUARE. I had been using Square successfully for over a year. Suddenly without cause or explaination they closed my account and informed me that they would be holding my funds for 45 days. These were swiped transactions and were not contested by the card holder. After 45 days I wrote to Square and asked for my money. They informed me that it would now be 180 days until I would get my money. I filed a report with the BBB. Square responded with a cut and paste response. They never addressed why they committed to release the funds after 45 days and then switched to 180 days. IF YOU HAVE PROBLEMS WITH SQUARE, FILE A COMPLAINT WITH THE BBB. You can do it online. It’s easy.
If you process a Square Gift Card payment and the balance doesn’t cover the full amount of the sale, you’ll need to click Done from the signature screen to continue on to process the entire sale amount. If you don’t process the entire sale amount, the sale will be voided.
Irv, were you ever able to get a response from Square? I am on my second square stand and am wondering if I should just call it quits. I was able to get my 2nd one to power up for a minute but had to disconnect it to set up the counter the right way and now nothing.
I Had good luck at first. But I now cannot access my account. And no way of getting ahold of them except by email. That was 2 weeks ago. I’ve lost many sales since then. Be aware!!! Their customer service SUCKS!!!!
I’m opening a martial arts academy; transactions will be minimal since tit will only have a monthly fee for students. What do you suggest in my case? I was searching for various options and i was incline to open a BofAmerica account since they provide the whole system with a cheap monthly fee and don’t charge any fee for the transactions.
We are using Squareup for virtual (type in) transactions of our condos at DestinCondoRent.com and in terms of the refund policies etc, they are much better compared to other processors. Payments are on time, without any issues (they have verified our business a few times). Refunds are easy to process, and they refund the fees. We had 1 charge back, which was favored to us at the end so I also believe that they defend you well. ZIP code is not much used any more in hospitality sector, but we still need to provide correct ZIP code and their virtual processing fee is 0.5% more expensive than others, hence not 5 but 4 stars
Adam V. said “How does this place only have two stars? Here you will find a very friendly staff, hot food, the workers are always cleaning or mingling with the customers. I had such a positive experience at this location!” read more
Square has repeatedly demonstrated a severe lack of customer service paired with very questionable money transactions that should be deemed unethical and downright shady. Regardless of their fees, they must provide customer service and accessibility to their customer as any company that HANDLES PEOPLES MONEY would do!
Square shut down my account for “suspicious activity” and will not reopen. Do not waste your time using their services, because they do not have ANY. It use to be great for small businesses because it was basically a no approval process and free reader. I have only used the swiper a couple times and sell nothing high risk or suspicious. My company sells holster cases for runners and some other products like Bluetooth Headphones. They have now turned against their merchants and will not get my business back.
Android users beware of a PayPalHere glitch-snaffu. Apparently this is new. You need to get a PPH reader that has WHITE rings on its plug-in post so it will work on an Android phone. The black ringed ones are for iPhones. However, if you’re buying your reader at a store, the packaging all shows black rings, and the package is wrapped, so you don’t know what you’ve got until you have bought and unwrapped it. PPH will send you a white-ringed reader for free, but… what a pain if you wanted to use it right away! While awaiting your white-ringed reader you can use the other one by typing in credit card numbers and paying the higher rate (3.5%+$0.15) per transaction. So you get to pay extra for PPH’s poor planning. At least they have phone customer service so a person can explain this bewildering situation to you.