“Square Point Of Sale Reviews 2018”

We’ve been using Square for two years with only one issue. We have worn out two card swipers. We click on the link on their website and they send us a new one. They charged us $10.00 to replace the first one, second replacement was free. We had to key in card numbers for a couple of days while we waited for our replacement.
They are impossible to deal with. The phone number is a joke. The voice mail goes nowhere and hangs up on you each time you call. I have called over 200 times and it has never been answered. Each time you e-mail, you get an auto response with a “case number” that is a joke. It changes each time you e-mail, even if you reference every “case number” from your previous complaints. This company is a scam.
We’re not given an exact reason a card is declined. If your customer has confirmed their card is valid and the transaction still declines, they should contact their card-issuing bank for more information.
Invoices: Send invoices right from your POS, so you have everything in one place. The payments made count as an online payment and are subject to the online pricing of 2.9% plus $0.30 per transaction. The invoice-generation makes it easy to custom invoices with your company logo and any necessary information. You can track invoices, send reminders, and view the analytics 24/7.
Square inc. is a PUBLIC company and it is traded at NYSE under the stock symbol SQ with a recent valuation of 5.4 Billion Dollars. A Company at that size should be held liable for making the life of small business owner a living nightmare, deactivation of account and holding funds with no reason could be devastating to some business owners, specially when the payment was for service, not a tangible product. With so many complaints, it is time to file a class action lawsuit against Square inc.
I was going to go with Square, but went with Paypal Here instead because I also needed to replace my online store with something else now that Google has decided to scrap its shopping cart. The pay pal API is free and with a little effort on my part, I have replaced all the google buttons with the PayPal API. Square has the beginnings of an online stroke, but no API for your website, so it made more sense for me to use PayPal for both. Plus I like free. 🙂
William, Yes, go right away to your customer hand have them cancel the transaction. This same thing happened to me with a $7000 transaction for flooring. My client cancelled the charges and I went to his bank and signed a letter stating that I was not going to dispute the action. In fact his banker told me that they have had problems with Square customers before. Once the transaction was cancelled, I had to go to my bank and (unfortunately) had to close my business account and reopen with a new account number. This was somewhat of an inconvenience but worth it in the long run. If you don’t do this Square will still keep a large percentage of your transaction even if you cancelled the transaction.
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Do not use this app. I sent money to wrong party he agreed to return it once he received last Thursday. He has still not received it. I have emailed the app six times and still no response it is Tuesday. Best part is this app has no phone number so the money is bascially gone.Thanks square cash!!!
Our Account Services team has concluded a review of your account and has determined it to be high risk. For security purposes, we have elected to deactivate your Square account. From the date of this letter forward, you will not be able to process credit card transactions using Square.
Called into Square, and for the second time was transferred to a CSR by the name of Zayn, which has to easily the one of the most disrespectful and unpleasant people to speak with, seems like his job is to be short and not have any questions from the merchant end answered.
This company, Square, is now holding over $5000 from me and I can get absolutely nowhere with them. They first ask for 3 months of bank statements which I supplied along with copies of invoices for work completed. I then get a follow up set of questions from them which I once again answer and fax info in as requested. Then I receive an email stating “I see you have accepted a number of payments from the same client, What is the full scope of work that you expect for this client?” What? We are a service based company and hopefully have a long term relationship with this client. They’ve charged my customer but will not release funds to me. Stay away from these people. I always thought this was an honest company but now have to wonder if I’ll ever see a dime of my money. Class Action Lawsuit, please count me in!
You have been lucky. I tried to contact Square because they kept my funds for 30 days and their web site says to contact them so they can review the hold. But that does not work if they never answer the phone or return messages. It has been two moths and still no response to multiple emails asking for assistance. Square’s customer service cannot be that good if there are so many complaints.
We are in the same boat, out first transaction was 5k, no problem, several days later 10k. It’s was never deposited to our account. I called and they said I had to add more info such as 3 recent bank statements, government issued papers, invoice reciept, we sent all that they asked for, later that day I checked and said account deactivated. We were confused so I called and the idiot on the phone said the code number was wrong, and my account showed only 1.00. I have no idea what they have done with our 10k but I finally called back and talk to Jordan and he said he could see my money and it saus pending deposit but he couldn’t transfer me to the risk department that is handling this. They will call. He said worse case scenario it could take 90 days for them to send me a check. I’m advising my customer to file fraud claims with them because I can’t release his product to him until I have his funds. Once this is over I will NEVER us or NEVER refer square to anyone. My company handles over 500K a year and they could have made alot just off my fees. I have no idea why they would do this to a legit business. The longer they hold our funds the more interest they are collecting of our funds they are holding.
So the best way to add stability to your Square account is simply to use it for a good stretch of time, say six months to a year at least. If nothing goes wrong during that time, the chance of a major issue down the line decreases.
Terrible customer support, it looks like my account was compromised, I can not log in to my account and that’s why I can not access customer support by the phone, I wrote them 5 emails so far 1 week ago without any response.
Before kicking a legitimate business to the curb because you don’t like their business structure you might want to consider reprecussions involved in doing so. I am on a campain to take away considerable amounts of business and $ from your business. Thanks for screwing a legal, legitimate, profitable business in the name of corporate America.
Square was a great idea. There are a few things that have become so onerous, it may well be worth finding another payment option. When it is available, support is atrocious and of very little to no support.
They are holding $2.500 of my husbands company money. When there is a dispute they put a hold on a certain amount until that dispute is settled. Our dispute was settled in our favor ,but we still haven’t seen our money. Listen up Square Inc im going to do everything in my power to ruin your scam little business you can’t mess with certain people and I’m one of them. You will not continue to get away with this I will see to it.
The problem is that Square has done a good job marketing itself–reportedly it has more than four million customers–and probably thinks that it can make the change and that businesses will accept it. However, if a vendor is willing to significantly change terms and conditions to favor itself once, what will keep Square from doing it again in the future?
I am a small business, just me. At first square was great, then bam, over night they took out a four hundred dollar fee for something, and I still have no answer. There is no number to call and the few emails I’ve gotten back from my NUMEROUS emails were untimely and of no help whatsoever. I’m completely getting the runaround . It’s been two months I’ve been trying to get a response from them, so to the person above who said “you just have to do your complaining in writing”. NOT TRUE MY FRIEND. The worst company ever. I can’t believe they are not closed down. They have complete control of my money and They don’t give a crap about helping. I still haven’t heard back from them on my last email 4 days ago. Do not sign up with this company… Please!
Is Square Safe? The Square reader encrypts information as soon as it’s received, and they handle all disputes or issues with any payment. They also utilize live monitoring programs, which they claim helps stop fraud before it even happens. Lastly, they require two-step authentication to prevent unauthorized personnel from hacking into your dashboard.
I’ve never heard of such request. I wouldn’t recommend using square for business. Especially after this huge inconvenience. Now I’m unable to order from supplier, due to my funds being held. Again no one has yet to respond to numerous emails. Nor can I contact them to speak with a team member.
Square takes security seriously, and uses encryption and tokenization technologies to keep your customers’ data safe. Square also monitors transactions for suspicious behavior just in case, and can respond to potentially fraudulent transactions quickly. Additionally, you’ll have chargeback protection of up to $250 per month.
Just as an FYI to all, the only reason I called Square was to find out about the situation with the reserve hold was to find out about the hold policy in case it affected myself or others at some future point. I like to keep informed with issues that others are having and I do call Square when I see something that I have not encountered before as I want to be able to help and clarify information. I never asked Square about K. Butcher’s account information or gave them his/her name. I asked about the situation and for clarification on reserve policies. The customer service person I talked to said that they do not require reserve amounts unless there were serious extenuating circumstances, thus I asked if there were other circumstances that we were not being made aware of. The reasons shown in the quote of section 19 of the user agreement as shown below are the only reasons they require a reserve.
Payment gateway for ecommerce sites: If you have a website built already, and it’s powered by BigCommerce, WooCommerce, Weebly, Ecwid, Magento, or a handful of others, you can integrate Square directly to process payments.
This company is a fraud, they will do nothing for you except steal your money. Finding out what thieves square is has cost me $520. I’m filing a complaint with the NM Attorney General. I will also file complaints with any other government regulatory agency. Do yourself a favor and don’t do business with crooked square!
If you’re looking for something unique or handmade, you could always head over to Etsy, Big Cartel, or even Amazon. But now, San Francisco-based mobile payment company Square is getting into the e-commerce game with its own online marketplace.
And if that’s not enough to help you through, try Square’s Seller Community. Square reps and experienced merchants alike weigh in on questions, so it’s a good way to get an answer you can’t find elsewhere on the web.
With that many skus it’s good you did your homework, and thanks for the tips on the peripherals, other readers will find that valuable. Square is great for certain inventory needs, but with barcode scanners and advanced inventory needs, ShopKeep & Lightspeed are definite winners, especially for the price. Let me know which loyalty program you go with, I’d be interested to hear which one came out on top in your testing. Thanks for sharing! Cheers, Krista

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