The MCC also influences how much a bank or institution charges in interchange fees. Business types that are considered “higher risk” (like financial services, travel, gambling, and hospitality) often have to pay higher interchange fees.
My daughter set up Square early in the year as an easy way to process pmts doing farmers markets and shows. The payments were small and were processed immediately. Our biggest season is during the holidays and we handle large volumes of money via credit cards through our customers out of state and therefore their cards are not present for processing. We didn’t run into problems until we started collecting invoices for over $2000 at a time and more than one in one week. Now they are holding over $17K and telling us we have to wait 30 days to get the money. We have suppliers who need to be paid now not 30 days from now and we don’t have the money to pay them because Square is holding it and won’t release. We gave them copies of invoices, bank statements and everything they needed to make sure we were a legitimate business and not just running cards manually to steal. Not being able to find a telephone number to call and speak with someone is totally frustrating and now after reading all the other complaints, I wish we had never signed up for Square. In order to keep the business afloat, I now have to figure out a way to find the $17K that Square is holding so I can pay my suppliers and stay in business til Square releases the money. Square really is a sham and thief. Now that I know where they are located out of, we will be contacting our States Atty General and the California Attorney General as well as anyone else I can get a hold of. You can’t trust anyone any more!!
Paypal Here also doesn’t work (as of 7/2/13) on the Samsung Galaxy S4. They haven’t added it to their unsupported devices list, but a couple of days ago their app started saying the hardware is incompatible.
Now let’s take a look at the key features and other factors, like cost and ease-of-use, that you should take into consideration when comparing Square vs ShopKeep to decide which solution is best for your business.
UNBELIEVABLE…! This company put me at high risk and deactivated my account after I had GOOD transactions with GOOD customers doing GOOD legitimate business. I travelled from Ca to AZ and took a card by key in over the phone for $1615.00 Yesterday I shipped the product at my local FedEx store to a Missionary Reverend in NJ. I have done transactions through Paypal with the reverend in the past and there were NO PROBLEMS. The Rev is now in Nigeria for 6 weeks on a Missions Trip and it is very difficult to contact him. The square company asked me for some “quick” verification which included my receipt, my articles of incorporation as well as my tax return…! All of these items are legitimate on my part and in order and I provided them within a few hours. after all….I wanted my $1615.00. This company deactivated my account with NO explanation other than “high risk” WTH…? !!!! High Risk….? I have been doing legitimate business for over 25 years and 8 years in this existing business. Now they either want me to refund the money to the Reverend who is in Nigeria for the next 6 weeks. Who has NO OTHER WAY TO PAY ME FOR A PRODUCT THAT HAS ALREADY BEEN SHIPPED. or they want me to WAIT 90 DAYS FOR THE RISK TO BE LIFTED SO I CAN COLLECT MY MONEY. This company has thrown a wrench into my existing business and THEY DO NOT LET YOU CONTACT THEM. THIS COMPANY IS A LOAD OF CRAP.
When I used Stripe, they reached out to me about copyright, a concern obviously brought up by their financial partners. I simply replied with the laws I operate legally under and the licensing that I have, and their financial partners immediately approved me. However, Stripe allowed a lot of fraud payments go through, even when I upped the security on my account. I didn’t get an disputes luckily, but it wasn’t worth the risk so I transferred over to Square.
square is bordering on criminal activities, they are not disclosing fund holding policy until their threshold is met and then the account holder has no recourse to square’s hold policy except to have them hold funds for 30 days.
The calculation in my example is: (Debit Interchange Fee + Fraud Prevention Fee + Ad Valorem Tax + Dues & Assessment Fee + Provider Markup). It should also be noted that the Dues & Assessments fees for Visa MasterCard are now 0.11%.
I had a very bad experience with Square. Someone hacked my account and took my $5,877.29 they also, made 7 deposits of 8.500 on a Sunday. I tried contacting Square but wasn’t able to. I went to their office in San Francisco, CA. I spoke to an Eric. Eric told me that they would over night me my fund by the next business day. It’s been about a month now I receive nothing yet, but lies and most lies. PLEASE DON”T DEAL WITH THIS COMPANY!!!
WOULD NOT RECOMMEND SQUARE SERVICES TO ANYONE. They are quick to inform you how easy it it to use until you do a transaction. Then they HOLD YOUR FUNDS up to half a year, are unreachable, take forever to reply, demand all information from you. And after you comply and provide all information that they requested. They simply CANCEL YOUR ACCOUNT WITHOUT EXPLANATION and simply say its due to risk. Im not the only one that had this happen too. MANY OF MY FAMILY AND FRIENDS HAD THE EXACT SAME ISSUE. SQUARE IS A PROFESSIONAL SCAMMER.
I opened a square account and made two transactions then for no reason they deactivated my account and say they want give me money for 90 days ( 8900.00). You can’t call them and they want answer e-mails. My attorney says fraud and they have actually stolen my money, my customer intended that money be paid to me and not for them to hold for 90 days. PLEASE stay away from this company.
I was so Angry and Pissed Off over this Type Of Abuse Coming From Square, Inc. that I tried to call their Customer Service Department back again and Dispute The Money and Have It Go Back To My American Express Credit Card and this is What Their Customer Service Screwed Up Department Told Me!
1. Eliminating the middle man. “Before, we had to go through a gateway person, a terminal person, and then a lender,” says Tony Adams, who owns Big Wheel Provisions, a catering company with food truck services located throughout Orlando, Fla. “With Square, you go from signing up to having an account in about 15 minutes, and it’s all very secure.”
To some extent reserves, frozen accounts, and terminations are just risks that come with the territory of accepting card payments. They can happen no matter what company you process with, whether you’re using a traditional merchant account or a third-party mobile processor like Square.
The main payment channel of both Square and PayPal Here is credit and signature debit (non-PIN) cards. Each company also offers a proprietary first name payment service that displays nearby customers on a vendors payment screen allowing vendors to charge customers by name or image.
i am a DJ and i have been using square for about year since my wife put me on to it. i have processed about 100 transactions between $5 and $1000 and have not had an issue. i use it for DJ service deposits/balances, equipment rental and merchandising.