“Square Up Credit Card Reader Reviews 2018”
I am in the same boat. I set up my account beggining of February, they verified it, let me believe it was all set up, I even did two small transactions for $5.00 just to be sure it was working, no problem, the money was in my account. Later, when I swiped 2800.00 is, I’m getting emails they need more information to verify my account. So they wanted three months of bank statements, all my signed receipts, (they can’t verify signatures with the signature you capture on their app) credit card agreement for my customers, my business information. But they advertise” NO Surprises!”. Of course you can’t reach anyone by phone to talk to them. Then, this is the best, after I send all this information, they send me an email and tell me my account has been deactivated for too much activity. I can return everybody’s money or wait three months and they will refund mine. So the billionaire Jack Dorsey is keeping my money for three months because he doesn’t make enough with Twitter. Search the internet, exact same thing they have done to numerous other people. This money was for a friend dying of Cancer, real nice Square, you need money that bad. Scandalous and sickening.
I also find the lack of support for Android tablets disappointing in reference to the PayPal here app. It that was added, it would be the perfect choice for me. The only other gripe I have is that the reader does not fit well on my Samsung SG3 when it is in the OtterBox. It the plug were a tad longer, this would probably not be an issue either.
Contact info VERY difficult to locate on website, phone number is useless–msg goes in circles “Check our website…”. Website requires an account (I don’t have–and they are NOT getting my personal info). This is as close to a scam as one can get while staying on the inside of law.
If I have a larger transaction (over $100 I also have a CC manual slammer that I use to ensure that I have a paper copy with the clients actual signature, phone number and address as well as CVV code in order to protect myself from fraud. Also if I am taking credit cards in an out of state function I let the client know upfront that the charge will look like it originates from MN and that no they have not traveled to MN nor has their card been stolen, it simply is where my business is from.
Extremely frustrating experience with Square Inc. I’ve never had such a difficult time trying speak to a company rep or agent in my life. And for the type of service that Square provides for people and businesses, that is just inexcusable and ridiculous. None of my funds have been released, since my first customer charge 30 days ago! And currently those charges totals over $3k. And now, after countless back and forth useless & auto-generated emails, 1 actual phone conversation (with a useless agent at that), they decided to deactivate my account…..and hold my funds for possibly 90 days!?! Absolutely absurd!
Square just took $280 out of my bank account for no reason. I’m confused as to why, and I need to speak with them, but I can’t find a phone number to call. Can somebody Please help? What is Square’s phone number?
No matter what you pick, be scrupulous in reading all the information available as there are various little limitations and special conditions that you might run into. For example, rewards cards, corporate cards, and certain other types may not qualify for the cheaper swiped processing rates. So, before you go with anything, read all the fine print.
Appointments: Operate a salon or an office? Integrate Square’s appointment-setting software for a low monthly cost. This integrates with Square’s customer database so you can make notes and make the most of the experience for your customers.
Most online transaction processors do not deposit funds immediately. The holding period can be anywhere from a couple of days to a couple of weeks. The Square Support Center has a section about Bank Account and Deposits and an article about what to do if you can’t find deposits.
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Square has a long list of add-ons and integrations in its app marketplace. They include accounting tools, ecommerce, invoicing, POS systems, inventory, and a lot more. This is great because it means if you don’t want to use Square’s tools, you don’t have to.
Square used to offer a very competitively priced magnetic stripe card reader, but following the switch to chip cards in the U.S., users are encouraged to purchase the new chip card reader at a still-low cost of only $49. The company offers a single processing fee option for all merchants: pay a flat rate of 2.75% for swiped transactions and 3.5% + $0.15 for keyed-in transactions. Invoice payments are processed at a rate of 2.75%. The company formerly offered a plan that included a flat monthly fee of $275 and 0% on swiped transactions up to $250,000 in processing per year, but this plan was discontinued as of February 2014.
Square has a slightly different procedure. For each chargeback, they provided a link asking me to fill out a survey and provide supporting data such as invoices, receipts, and communications with the buyer. None of which I had, since the entire transaction was handled online, directly through Square. That’s OK though — their FAQ suggests that even without additional documentation, they will represent the seller and try to resolve the dispute on their end — just like PayPal would.
Sounds like the same problem as I am having. Use my phone for my transactions, had to do a reset on the phone. Now it won’t let me log into my account and they will not respond to any emails. I am waiting, but have limited faith in their customer support.
Well please provide the number you called because currently the only number they list as a of contact requires a customer number, which you have to request via email! They literally make it nearly impossible to call them unless they allow you to.
Another comment To add to the pile of negative comments about square. I had the register and used it on my iPad. Worked OK for 2 years.then my square account was hacked. Only that account, nothing else on my computer. The customer service was just awful. Ridiculous answers to e-mails, like they were not even read, many, many phone calls, no one able to help, waited on hold for hours, dropped calls and rude people. This company is not worth the trouble and wasted time.
We have been using Square for almost a year and always received payments into our account quickly but my problem is customer service with NO PHONE number. We moved and changed banks but can NOT get Square to deposit their test amount into the new bank so that we can verify the new bank account. No matter how many times I have emailed Square to tell them the 2 small deposits have NEVER arrived at my new bank; they continue to email me and explain how to verify the bank AFTER I see the 2 small deposits they are supposed to make. It is a complete run-around and I am really getting SICK of it. I am ready to shop elsewhere for a new card reader company as Square is not the only one and their customer service sucks with NO PHONE number.
Square’s 2.75% is simple, but it’s really not competitive with a processor offering good interchange-based pricing. Businesses that should avoid Square and PayPal include businesses that are or will process medium to high volumes, businesses that process large transaction dollar amounts, and businesses that process card-not-present transactions. Businesses that key-in transactions instead of swiping cards should stay far away from Square. 3.50% plus a $0.15 isn’t even close to competitive for card-not-present transactions.
I love Square!!! I process 30-40 credit cards per day in a coffee shop. I always have my money by the next day when the bank opens. I give this review a C- for one big reason. It doesn’t explain how the great POS app for iPad is free and extensive even rivaling those you would pay $1500 for. (to be fair, even Square doesn’t promote this great feature)
If they are telling you that you are high risk I am guessing that you may be on the TMF list or the do not process list. held by MasterCard that every merchant processor looks at to see if you are “high risk”. I went through something when a business partner got his name on the TMF list and I tried to process for multiple merchants and kept getting my account shut down even through Square. I removed his name from the business legally and that corrected the issue I was having. If you are on the TMF list it will be there for 5 years and then it drops off.