“Square Up Review Online”
Terrible service. They debited our bank account based on a claim that services were not rendered. However, we provided a signed contract of the credit card charge and Square ignored it. Poor customer service when calling back. No real managers to talk to. bad experience.
I’m from Jordan in the middle east region, , i need to know where the square used in the middle east and if there are any square clients in Jordan ? i really like and love to have this technology in hand and i’m support it.
PayPal Here has laid waste to what is perhaps Square’s most powerful competitive advantage by entering the market at 2.70% and $0.00 opposed to Square’s 2.75% and $0.00. PayPal’s deep pockets and established market presence make PayPal Here a formidable adversary, the likes of which Square hasn’t yet had to deal with.
I would definitely try another payment reader before using square. Also the cherry on the top was a note saying! All decisions are final. Apparently this is a common issue, square is holding funds maybe using the interest??
Before answering, if you don’t know what encryption means, here is the definition: Encryption is the conversion of data into a form, called a ciphertext, that cannot be easily understood by unauthorized people. Think of it as scrambling the message with a descrambler at the other end.
DO NOT USE SQUARE! THEY SCREW OVER SMALL BUSINESS OWNERS WITH LITTLE OR NO NOTICE. My account was deactivated after they requested additional information from me (which I offered immediately). They are holding around $1000 for up to 90 days with zero communication or warning for me beforehand. Unfortunately, that $ represents critical funds for me. They offered no explanation for their decision, though I suspect and have heard that coaching and other “spiritual or alternative” looking services they shut down. That would be the case in my situation.
Therefore, this means I cannot have my funds until June 2. Just like all the comments I have read on here, you can’t call and talk to anybody without a code, and you can’t get a code when your account is “deactivated”. So in the meantime I have vendors that want money and I have other payments due and if payments are not made on time that creates more expense for me. I have sent Square an email asking for a better explanation of the deactivation, but doubt I will hear anything. So needless to say I am in the process of looking for a more reliable credit card company without monthly fees for my small business.
(Flint, SparkPay, InnerFence, ProPay JAk, Flagship ROAMpay, Flagship, PayAnywhere, Leaders, Wireless ePay, Merchant One, MerchantWare, Charge Anywhere, Merchant Anywhere, CreditCardProcessing.com, even Amazon, PayPal and Intuit [which I’d stay away from])
The worst customer service in the history of customer service. Set this account up middle of May 2017 , haven’t been able to process payment as requested, took several bad reviews online to get customer support on gaining our customer code, even after getting a customer code to call the support # they are still unable to correct the issue for processing. This experience seems to be common with Square. I would not recommend a single soul on using this to process credit/debit cards.
I’ve been processing through Square problem free for 6 months without any chargebacks or customer service issues. One day I received an email that my account will be deactivated and funds frozen for 90 days. Only now I come to find out what everyone else seems to know already – nonexistent customer service! Tried calling the number on the BBB page (415) 375-3176 like 20 times, cant get through to anyone! My business is at a standstill and I lose money every day because I’m not able to process payments!!! I want the whole world to know that if you go with square, the livelihood of your business to depend on some “voodoo magic” and you’ll have no-one to complain to!
I have been using Paypal for a year now with absolutely NO problems. I pay a $30 fee per month and 3% transaction fee. I was looking to trip my credit card costs so I tried Square this weekend. As someone said earlier I would be a FOOL to continue. When they linked my bank they deposited and withdrew .49 with 6 hours of signing up. Now, they only sent partial payment to my account (which was charged Thurday) and Friday/Sat $$ has been sent. My bank has nothing pending as of 11:30 Monday morning even though the email went through on Saturday (NOT the Friday 10pm like sold to me and reinforced on website).
Is there a credit card processing company you could recommend that would have no interchange fees, low or no monthly fees and reasonable transactions fees for manually entered transactions? I have no use for all of the perks the square system offers on the ipad. I just need to process my credit card payments at a fair rate.
I use GoPayment and really like it. They have a free headphone jack card reader but I bought a Mophie card reader case for my iPhone that works much better than the headphone jacks: more stable on the phone and swipes correctly each time. Rates are pretty comparable to Square and no contracts. They have 2 plans: one with $12.95 monthly fee and lower-than-Square swipe rates, one with no monthly fee and Square-comparable swipe rates. Call them, they have great customer service.
I’ve had the same problem after making $2,097.53 dollars in transactions money has not been deposited, customer service does not respond or say they can do nothing. Lying saying my account has been deactivated but I have logged on and downloaded reports since then. I’m switching to BankCard because Swipe seems to be another scam. All my transactions were accepted without dispute yet no money can be found and the software says no deposits for this time period. Then after signing up for instant deposit it’s not available although they approve your card. Been holding my money for more than a month. Yet, they tell you to continue using swipe. Are they crazy?
I used to think Square was the best. After processing over $500,000.00 over a three year period with no charge backs, I had grown accustomed to them. They offered me Capital Advances form time to time and I was really excited about the next day deposits. All this changed last Monday (8-15-2016). For no reason I got an email from Square stating they needed to verify my business. Moreover, they would suspend all deposits until this business was verified. Thats funny I thought, we have done business ofr three years and have spoken many times on the phone. Be it as it may, I sent in what they asked, fully expecting a thank you and your all set. No response. Two day later, they re-requested the information, I tried to call them, no response. No way to contact them by phone, no response to my emails. Immediately changed processors because I can not and will not do business with a company that can not take a call. Beware of them! This is not the first time this happened to good merchants like myself. They ended up deactivating my account, which was fine by me because I already moved on. Square = F- to me. Really disappointed.
Payment processor Square is making its credit card readers for mobile devices available at even more retailers in the US, including Walgreens, Staples, and FedEx Office stores. While you’ve always been able to order one of the dongles for free from Square’s website, the company has been trying to grow its retail presence in the past year, selling the readers for $9.95 everywhere from Apple stores to Best Buy and Wal-Mart. Buying the dongle at a retail store gets you a $10 rebate that you can redeem once you sign up for Square’s service.
The fact that they will let someone not even associated with the checking account linked to the processor open an account and list themselves as the account manager is absurd. All of the sales we have processed for this year have been recorded to the incorrect business tax ID and they have absolutely no way of fixing it. Obviously mistakes were made on our end, but as a paying customer we expect our vendors to be able to provide solutions. Instead of solutions, we received no help whatsoever. the second rep even acknowledged that we were not the first people to run into this issue, yet Square refuses to adapt its procedures to appropriately accommodate their customers.
If you notice, the primary supporters of square in this forum are Laurel and Eric. I would bet every dime that Square is holding of mine that they are affiliated with Square somehow. That’s a lot of dimes. And three weeks of no answered emails and consistently non answered phone calls.
I was unable to contact them by phone and two requests for communication via their customer assistance site has led to a black hole. I would be happy to resume using them and if they actually new my business I’d make money for them. This has put me out of business until I replace their services.
First, the bad news: Between the pages and pages of fine print and the distracing promos that promise the “best” rate (until you read said fine print), the credit card processing industry is complicated enough to make seasoned merchants break out in a cold sweat. And, unfortunately, there is truly no single best credit card processor. Every business has unique needs.
Square’s magnetic stripe swiper is about an inch tall by an inch wide, and plugs into the headphone jack of compatible devices to collect information from the magnetic strip of a customer’s card. Once a card is read, the information is encrypted and then passed to Square application for transmission. Square’s EMV swiper is also a small-profile reader that plugs into a headphone jack. The swiper can be used for both chip cards and magnetic-stripe cards, providing a wider range of card acceptance possibilities. Square’s EMV swiper is expected to be available prior to the October EMV liability shift.
AWFUL COMPANY! This is a great company for garage sales but NOT for a real business. They suck when it comes to fighting charge-backs too. They only correspond through email which is insane! Do not make the same mistake as me! Use a solid bank merchant service NOT SQUARE
You should be able to get money off of the Paypal debit card by means of a cash advance at your local bank. Might be a good way to get larger sums of money off the card if you need the cash sooner than later. You may also want to check first to see if Paypal charges fees though in thir terms and conditions.
I just wondered if I am not installed properly as no confirmation in five days and the Square App icon on my Galaxy s4 says ‘Register’ as if some completion is missing. My fellow business owners tell me the icon on their smartphone says ‘Swipe the card’ as seemingly a completed process, but they do not have legitmacy to confirm that for me. I could not find the contact of Square Agents, if there are any, to verify this. A couple emails I got during getting receipt says ‘noreply….’. I called 18886420662 (from this website) only to get answering mashine to give me instruction.
Whether it was a local hot dog stand owner trying to increase profits, a college sorority fundraising for their organization, a philanthropic organization raising money for a good cause, or a politician raising money for their campaign, these groups often had no way of accepting credit card payments and relied solely on people carrying cash, which limited fundraising efforts and sales.
My niece used Square when I made a purchase from her small business. She now gets an Email receipt from every purchase I make from someone else who uses Square. I canceled my credit/debit card yesterday because I feel it is no longer secure. I now have to write checks and go into the bank to get cash until I receive a new card and new card number. I am glad it was a family member and she has been able to notify me when this happens. I will never allow anyone with a Square reader to run my card again. There is no way for me to contact this company and find out why this was happening.
Cross-border card payments are unsupported. This means that card transactions attempted outside of the country where you activated your Square account can’t be processed with Square. However, you can accept cash transactions while traveling internationally.
I’m sorry! We’re not Square, I just cover it from a how-to perspective. Here’s the link for how to get phone support with Square. But per your question, the transaction limit of $15,000 means 1 sale of $15,000. Square won’t approve a single transaction or sale over $15,000. For example, you can’t sell a car for $20,000 with Square. If you’re selling tickets for $50 each, you can sell as many as you want, you’re not limited to a total dollar amount of sales. You can sell $1 million worth of $50 tickets or more with Square.
When it comes to the digital universe, PayPal has some distinct advantages — and not only because it’s been around the longest. Its convenience factor alone carries a lot of weight: “I use PayPal as my payment portal because it integrates easily with my website,” explains Shilonda Downing, founder of Virtual Work Team. “The benefits of PayPal are two fold: our clients who want to use their PayPal balance to pay us can do so with ease, and the funds in my PayPal account can be easily transferred to other business accounts.” Tim Thoelecke Jr., president of InOut Labs, a wellness testing firm that operates in both retail and commercial markets, had similar thoughts: “PayPal integrates with both my accounting software, Xero, and our e-commerce business. Workflow and avoiding double entry are important to me.”
My advice to the public, never use Square. They have a policy that they can do whatever they want with your money for whatever undisclosed reason. You may thing this means they will still use their judgement before taking your money, but they won’t.
They have done major damage to me and I’m now going through an investigation with the Attorney General and the local sheriffs department for fraud because my clients funds were involved. I’m looking at jail time over this and I’m a single mother of a 7 year old daughter. My life has been turned upside down because I’ve tried everything known to get Square to give my money back. It’s a no win situation for me unless I want to go into a class action, which I would but I’ve only had 3 people interested. This is the worse thing I have ever been through in my life. No one, AGs office, BBB or the police believe this is happening to us.
The Square Register app lets you use the Square Reader on an iPad or Android tablet for a complete POS system. In addition to processing credit cards on the go, Square Register also lets you accept cash payments and perform a bevy of other functions, such as:
They, of course, have the paid survey points that you earn when you are eligible for completing a survey that matches your demographic criteria, but they also have sweepstakes every once and a while with which you can win up to $100,000 just for joining the survey panel.
Four and a half weeks ago a $500.00 purchase was “approved” by Square. I did not received an update to my account record and my bank account was not credited. I checked my transaction record and found that the transaction was “cancelled” without notification. I finally talked to a service representative who gave me some gobblygook instructions on how to allow Square to check into it. I tried 3 times with no success.