Just to be clear an activated user does not infer a merchant account nor a user that is processing on Square. Thousands of potential users registered to receive the scanner and activated it which does not require future use.
Great business! Almost bankrupting mine by randomly deactivating my account and freezing over $ 25 thousand dollars in payments. “High-risk” activity, but thats all the information I get. Then when you are deactivated, they deactivate your account number so you can’t call them anymore!! I have to wait 2 months (already waiting for 2 weeks) to get well over $ 25K. Absolutely unacceptable
Square’s customer service is sub-standard. IF you get them to respond by phone, they use VOIP and the quality makes it very difficult to understand what they are saying. Everything had to be repeated. The customer service actually admitted to me that it was something that they are told all the time. She admitted it! The representative I spoke to was unable to grasp the nature of my concern, which should have been fundamental knowledge for her position. The call was dropped, twice, on their end and I was the one who had to call back and go through the whole “your call is important to us” spiel. How can companies fail to understand the basics of customer service and still believe they will stay in business? It’s baffling to me.
DO NOT SIGN UP. I own multiply vacation rental properties and as well as two other businesses. I signed up with square yesterday and processed 2 transactions, 1 for $500 and 1 for $7100. I have funds from another processor deposit on almost a daily basis into my checking account. I own 2,other business with money’s going to the same bank. Then I get an email that they deactivated my account and can not release my funds for 90 days or I could refund and get another form of payment but refund will not be processed for 60 days. I am sure the guest who I charged the $7100 For a three month rental would be fine with thus. This gentleman is doing special forces training in Fort Walton Beach, Fl. The card was a military credit card paying for his lodgings. I rent to these guys all the time. Square says decision they say is irreversible but try talking to a person. Do not sign with anyone you can not get a live person on the phone. That should have been my first clue.
They have done major damage to me and I’m now going through an investigation with the Attorney General and the local sheriffs department for fraud because my clients funds were involved. I’m looking at jail time over this and I’m a single mother of a 7 year old daughter. My life has been turned upside down because I’ve tried everything known to get Square to give my money back. It’s a no win situation for me unless I want to go into a class action, which I would but I’ve only had 3 people interested. This is the worse thing I have ever been through in my life. No one, AGs office, BBB or the police believe this is happening to us.
I have loved square for over 3 years now but a couple months ago there was a shipping problem, and yes, the package was late — my fault. Square took the money out of my account and said when I have confirmation of shipment delivered I would get the funds back. No problem right!? Two months later and 6 emails sent by me with auto-response only from square stating, “we are trying to get a hold of his bank, allow 5 weeks.” I gave them 7 1/2 weeks – I’m done! My bank gave me back my money because the package was delivered and I did have proof. Who knows if square was really working on it or not. If you are using Square be perfect at all times because Square will leave you for dead or broke if do arise.
Worst customer service of any company I have dealt with, big or small. They make it as difficult as possible to get through to a real person in hopes that you will just give up and stop trying to contact them. My account was mysteriously deactivated after a customer charge back. Funny thing is, it was decided in my favor in civil court.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
Well, sort of. It looks like you are quoting it as Debit Interchange + Provider Markup, which is a simplified quote. Since the other fees are tiny and non-negotiable, I believe that it is fine to quote it this way.
Update: Square says “All communication from Square is safe and secure and we have a world class risk and fraud team that uses sophisticated risk visualization tools to stop and prevent bad actors. We always protect the safety of our customers and can reverse a payment if necessary.”
Good products.And the service is great! I received immediate online feedback sent via email. And the clerk was extremely personable. I would defiantly recommend this service to someone else.  see moreof Rose’s review
I then asked them back, what’s wrong with that person? She had my email address. I never once received any email from her and now, ONE month later, she wants a refund without contacting me? How normal is this?
Before kicking a legitimate business to the curb because you don’t like their business structure you might want to consider reprecussions involved in doing so. I am on a campain to take away considerable amounts of business and $ from your business. Thanks for screwing a legal, legitimate, profitable business in the name of corporate America.
My transfers got frozen and a prompt came up asking for more information which was filled out. All of my paperwork (DBA, business license, sales tax license, SOS filings) is up to date for my LLC and I do have business bank accounts. I submitted 3 months of bank account information showing an average balance of about 100k. The only debt I have for both my business and me would be $600 credit card debt. It just doesn’t make any sense. They just banned me a couple hours after I submitted the info requested.
Also were the funds swiped or keyed in? If they were keyed in yes they will hold those funds for 30 days – that is part of the contract that you agreed to. It would be considered a high risk transaction and they have the right to do that.