“Squareup.Com Reviews Summary”
Payment Depot has a number of big-name, national clients under its belt, like Subway and Arco. It backs up its range of pricing plans with solid customer support and transparent pricing, making it a great choice — especially for companies dealing with larger transactions.
WOW!!! I thought Square sounded like a great service to access CC for customer convenience. I was trying to set up account, but wanted to talk with someone – COULD NOT locate a telephone number and I had to sign in to access contact …. STILL NO TELEPHONE NUMBER! Then did a search and found this site.
It’s crazy, I know! But Square is banking on the very small business crowd, and most of these businesses only have one location. Here’s a link to Square’s info about multi-account functions. It’s nothing you haven’t already encountered, but I’ll post it here for anyone else interested.
A merchant account may also include additional fees. These include statement fees, gateway fees, PCI compliance, and more. They vary from company to company, so be sure to check with each option you’re considering.
Just for clarification, Square – and any other processor – can hold funds or require reserves. There are a number of factors that affect the actual amount, length of time the funds will be held, etc. but the processor will communicate it with you.
Many retailers, including Safeway, (NYSE: SWY) Target (NYSE: TGT) and Walgreens, (NYSE: WAG) use the bottom of their paper receipts to ask customers to go online to provide feedback on their shopping experience and often a chance to win cash for doing so. But Square Feedback makes it much easier for small business owners to get that feedback and deter the public posting of negative reviews, which can be quite damaging to the small shopkeeper.
I would not recommend Square. They are holding $13,700 of my money and I can not talk to anyone. Their customer service stinks. When you call the person on the other end of the line sounds like they are about 16 years old and when you ask to speak to a supervisor they reply that “our supervisors do not speak on the phone”.
I have had them for about 6 months now and had NO PROBLEMS at all! I have it for our booster club for my child’s sports team. We just had our annual fundraiser and we collected a HUGE amount of money- about $20,000.00 at one event. Many credit card charges were over $1000.00 (I mean like 6) as we have a silent auction, where items had to be paid before we gave them to the winners. We had no problem at all with making the large credit card purchases. Our event was held on a Saturday, and the funds were ALL in the bank by Tuesday evening. The deposit from Square is done every evening (except Saturday and Sunday) so the funds could not be deposited into the bank until Monday evening. But I checked Tuesday evening and sure enough the deposit was there. I had to issue a refund, and it was done on the spot, and I am told that they credited it to the account in just a few days. I am sorry for everyones problems on this blog. I guess I am a lucky one. I have had to reach them on occasion, once I emailed and was given a direct number to call. I was able to reach someone, but I did have to make an appointment to call them. I do know that if you make $1000.00 in “card not present” charges they will hold the funds for up to 30 days. It is more of a security issue as anyone can open a Square account so they have to protect themselves, many people out there are capable of running fly by the night businesses that take money from clients and run. That is costly to a business like Square, that $1000. no card present clause was the contract. But all of our charges were swiped through the square reader. So, I can’t speak to that side of the deal. Anyway, that is my 2 cents. I hope everyone gets the money they deserve in their bank accounts!!
…So our 10-year-old LLC started using Square Up back in April 2013 when we saw their funds delivery turnaround time and easy mobile app access, and everything seemed to be going well at a pace of ~$6,500 per month in transactions, until…
The Square is small, so it is easy to take anywhere. The Square can plug into any phone with a microphone jack, and is not specific to a brand or carrier. The app is free to download, and can be used with both mobile phones and tablets. Using the app can be as simple as just typing in the total amount, or amounts for specific items can be programmed into the app, so the prices are pulled up with a click of a button. The money is sent directly to your bank account.
I would be lying if I said I didn’t enjoy the great design of the product, but Square falls way short of actually understanding a customer’s true needs and they left me stranding at a crucial time of my business, with no real support available. I am staying far away from this company and will advise all of my business owning friends to be ware of them as well.
I am currently going through a hassle with Square myself. I am an attorney that has a nation-wide practice. I rarely accept credit cards — usually just checks. However, I have had several clients that asked to be able to pay with credit cards. And, like most people, do not want to tell my clients, “No, you can’t pay me.”To be flexible, I set-up a Square account and used their service. The particular client that I was working for had me handling 6 cases for his insurance company, and two of them were due payments on the accounts. So, I ran the 2 charges through — totaling about 3k. I have a ZBA (Zero Balance Account) for my business, which means that the account itself always has a zero balance, and there’s another account linked to that account. I authorize the payments, and when they come through, the money is transferred from the linked account to the ZBA account. It protects me from fraud, etc. (Great idea for any business owner, just so you know — and I won’t charge you for that advice 🙂 )Because of that, Square would not be able to link my Business Checking account with Square, so I opened up an account specifically for them. They did their transfer of .49 cents, and the account was linked. Despite having close to 3k waiting to be deposited, it took Square an ADDITIONAL 3 days, after all of the transfers were done, to “approve” my bank account.Square’s cut off for depositing funds is 8:00 pm EST. On Friday, at 8:32 pm EST, I was sent an e-mail saying that my account had been approved and that my deposits would start on their normal schedule. After looking at the deposit schedule, it appeared that it would be deposited Sunday night and be available on Monday morning — no problem.So, the rest of Friday passes — knowing that the 3k was pending deposit — Saturday, Sunday (when the deposit was supposed to be made) … Sunday at 8:01 pm EST, I receive a notice saying that I must provide them with documentation supporting the existence of my business. I am a licensed attorney in 6 States, and over 41 jurisdictions … I have a VERY real business, and it’s not hard to discovery that.At any rate, they asked for all of the documents that everyone else with complaints have been asking for. I sent it all to them, and still waiting to receive my money. AFTER the fact, I researched the company (in my defense, I had a friend that used Square back in 2011-2013 and never had a single problem with them, including processing a few transactions for me). I found all of these complaints and my first thought was “Screw them, I’m suing.” I don’t need to hire and attorney or seek legal advice. I had lunch with the Attorney General of my State less than a month ago. I worked for the United States Department of Justice as a prosecutor for almost 9 years. I know EXACTLY how to file Class Actions suits, get the Attorney General to write letters, etc.Then I fully read the Seller Agreement …First, you cannot sue Square. When you set up the account, you agreed to Arbitration. Arbitration is much faster than a lawsuit, and costs much less … However, the way it is worded in the Seller Agreement essentially confirms that they would make you fly out to San Francisco to have a hearing. Not really worth it for a few thousand dollars — hotel, rental car, food, etc. would cost more. They even generously agree to pay for the Arbitration Fees (typically less than $1000.00).Second, you cannot even join a Class Action lawsuit — should some trailblazing attorney even attempt one (very few would, because of the Arbitration Agreement and all of the litigation involved to get around that) … But, by using their service, you specifically agree to *NOT* be a member of a Class Action Suit. Specifically, Paragraph 51 contains the following language:”ANY ARBITRATION UNDER THIS AGREEMENT WILL BE ONLY BE ON A INDIVIDUAL BASIS; CLASS ARBITRATIONS, CLASS ACTIONS, PRIVATE ATTORNEY GENERAL ACTIONS, AND CONSOLIDATION WITH OTHER ARBITRATIONS ARE NOT PERMITTED, AND YOU ARE WAIVING YOUR RIGHTS TO HAVE YOUR CASE DECIDED BY A JURY AND TO PARTICIPATE IN A CLASS ACTION AGAINST SQUARE. “Finally, you’ll also notice that you agree to *NOT* participate in a Private Attorney General Action — which is where you contact the Attorney General, and they institute a suit to right whatever wrong Square decided to commit that day.So, my first though was “How to get around” all of that language. I thought of 2 options: First, I could, on my clients behalf, sue Square in their name (and just represent them in the suit) for not processing the payment as they requested, i.e. the money was taken off their credit card, they are now (typically) being charged interest on that money, and must make credit card payments. The way I thought about doing that was simply refusing to continue to do work on THOSE cases, until I was actually provided my money.There’s a lot of legal maneuvering involved, but nothing I haven’t got around before. However, the Seller Agreement essentially stops that: Paragraph 46 provides that you will indemnify Square, which means that you will support them in any lawsuit against them for, “any transaction submitted by you through the Services (including without limitation the accuracy of any Seller Content or product, service, or transaction information that you provide or any claim or dispute arising out of products or services offered or sold by you).” So, that option wouldn’t work.Then, I thought, well, I could sue my client for not receiving the payment, and then have the Client interplead Square(a civil maneuver that allows a defendant or plaintiff to bring a third-party into a suit, when the suit cannot be properly decided without having them present). I would essentially still be able to sue them, because *I* am not the one who brought them into the suit, my client would have. And while there would still be some issues with the Indemnity clause, I wouldn’t worry so much about that … because, again, *I* am not suing them, I am suing my client. And they are not being sued over a transaction that *I* processed, rather I am suing a client, and the client is upset that THEIR money was never released to me, per the agreement with THEIR credit card company.Then I found another nasty little clause: “You agree that our receipt of transaction proceeds satisfies the Buyer’s obligations to you.” This can be found in paragraph 8. So, even if I were to sue my client, and they interpleaded Square, both Square and the client (whom I really do not wish to sue) would get the suit dismissed (Square would file the Motion to Dismiss on their behalf).In short, the only possible way to be able to get at Square is if some Attorney General instituted a suit against them for some type of fraud. The interesting part about that, however, is that Square is not violating ANY laws — yet. The Sellers Agreement specifically states that they can hold your money: “At any time and from time to time, we may temporarily suspend or delay payments to you and/or designate an amount of funds that you must maintain in your Square Account or in a separate reserve account (a “Reserve”) to secure the performance of your payment obligations under this Agreement. We may require a Reserve for any reason.”The problem with screaming fraud, and getting someone in power to listen to ANYONE (even me, who worked with and for a lot of these guys for YEARS), is that you AGREE to this. And Reserve’s are not outside of normal business practice. A customer and challenge a charge to a credit card for up to 180 days. So, most merchant services either, a) are credit based, and waive the reserve because of credit worthiness; or b) require 10% or more of whatever you charge to be placed in reserve … It unfortunately is not fraud.It sucks. Square SUCKS. And from someone that knows the *FULL* ramifications of liable actions, will say that they are EXTREMELY unethically and have VERY bad business practices from their clients point of view. I tried to call 3 times today, nothing. Put in for a Call Back, nothing.Maybe I’ll get my money, maybe I won’t. But, I c
an assure you, after reading the Seller Agreement — which I should have done to start with (but, again, didn’t foresee any issues, and knew I wouldn’t be using it too much) — my account will be promptly cancelled. Horrible company. Luckily, 3k is not that big of a deal to me, but for a WHOLE lot of America, it is. ESPECIALLY small businesses. And it sucks that they have gotten away with so much. But, my STRONG suggestion would be to continue posting complaints, continue filing with the Better Business Bureau. File Complaints with the Federal Commission, specifically, based upon False or Misleading Advertising. In their Support section, Square states, “With Square, you can choose when to receive your funds through one of our three deposit options. Square doesn’t have deposit limits with our standard or custom schedules. We won’t hold funds based on the amount, frequency, or type of transaction.” See https://squareup.com/help/us/en/article/3807-what-are-square-s-deposit-schedule-optionsThe statement “We won’t hold funds …” is actually untrue. Because if you first open an account and run a large amount of money (I don’t know what it is, but say $500 or more), they do hold … because they want you to send them reams of paperwork to “verify” your business. That’s False or Misleading.I’m filing a complaint with the FTC, and FULLY encourage everyone else to, as well. It may not SEEM like much at first, but the FTC will sue them QUICKLY. “When the FTC finds a case of fraud perpetrated on consumers, the agency files actions in federal district court for immediate and permanent orders to stop scams; prevent fraudsters from perpetrating scams in the future; freeze their assets; and get compensation for victims.” See https://www.ftc.gov/news-events/media-resources/truth-advertisingImagine how they’d feel if THEIR assets were frozen.Something to think about.
I have taken 2 credit card payments.. I rarely get credit cards in my line of business but once in a blue moon I get asked to. First payment went through without a hitch and it was for a large sum of money. Second amount was 575.00 and they are holding for 90days. The notice said due to high risk of fraudulent activity we are canceling your account and holding your funds for 90 days.. Really What fraudulent activity I have a business license and a tax ID and have never had to give a refund… What a joke…
This company sucks they allow transactions at first then they cancel/suspend your account and hold your funds for 90 days I had to send merchandise and hope they release the funds in which they did 90 DAYS later. STAY AWAY FROM SQUARE!!! You’ve been warned.
Another question – did you go over $1000 in credit card sales in a 7 day period – especially if they were not scans or had no receipts sent electronically? They may have held these – check your square account to see if the money is there even if it hasn’t transferred to your bank account. The worst that would happen in that case is that they would hold for 30 days. There is in the agreement for square information on about this scenario.
Weeks without prior dosclosure. Your review is dead on. I would have been charging upwards of $200,000 a year with square. Now Iam thinking of a law suit. NO SIZEABLE SMALL BUSINESS SHOULD USE SQUARE AS THEY CURRENTLY DO BUSINESS
When I went to ask why I was limited to $3,000 I was told it was for my protection and my card holders protection. (I understand they want to prevent fraud). But I have been in business for over 8 years. I have never had an issue or compliant about credit card processing. When I kept asking the question why, it was the same answer. So I asked for a supervisor! Good luck as they don’t take phone calls. So when it comes to needing help good luck you are stuck with whoever they can find on the street to answer the phones. Customer Service is horrible at this company!!!
Square Inventory: This feature allows merchants to import thousands of products quickly with CSV spreadsheets, download reports, and receive stock alerts. Square partners with Stitch Labs for one inventory option or you can build your own custom inventory through Square Connect API. If you feel uncomfortable with building your own software, you can hire a Square-preferred developer to help.
The advantage of this is its simplicity. You don’t have to worry about figuring out how much you are paying in credit card processing fees, because you know in advance exactly how much you’re going to pay. It’s the same flat rate no matter what type of card your customer uses.
Horrible NON EXISTENT customer service. You can’t even talk to anyone when you call. (if you can find the number to call). I sent them an email and they gave me a “case ID” . Big deal. No more response from them. I have the best credit rating possible and yet they just say “declined can’t confirm your identity” What the heck. Hoping I can take their “free” reader that I paid 10$ for at best buy back. With a big complaint. Now reading the other reviews I should have checked them out before getting involved with them. I think I dodged a bullet by not being able to sign up. STAY AWAY
This is the most awful experience I have ever had with a company. We signed up for a square reader and I had to dig around on the internet for a phone number to talk to an actual person instead of an email. The customer code was no where I could find (which they require to talk to a person) so I emailed for the code. The wrong one was sent. When I called the 855 number and entered the code on prompt the automated line said it was wrong. Back to the drawing board of sending emails and begging for the right code. I have not even received my square reader in the mail yet and at this point they can keep it I am going with some else. They can keep their free website and business help I am not dealing with this. Not a good experience so if you are low on patience don’t bother and if you happen to have a lot of patience it will be pushed to the limit with this company.
I am a flooring contractor planning on taking credit cards. My transactions will vary from as low as $1500.00 or as high as $15.000. I am not expecting a lot of transactions, so it will not be used consistently. Do you have any suggestions on any other products or would Square be a good option for me? I got a little concerned about the holds on accounts as I am a small business.
I do not have a Square Account, but a couple of months ago I began receiving emails from Square with captions like “Account Canceled.” I ignored them (did not open them) and marked them as spam. Since I don’t have a Square account, I could care less if it has been canceled. Yet the emails have continued to come, not in my spam folder, and the captions continue to warn about account deactivation, but some of them (e.g., today’s) concern “Payment Receipt.” I have no idea how Square, or an imposter, got my email address since it is a dedicated address. An internet search has not turned up any similar complaints about Square, so I am beginning to think someone may have set up an account under my address. Any suggestions how to get this to stop?
For instance, if you paid $600 in rent via Square on a debit card, your landlord loses $16.50 in fees. If they processed the transaction directly from your checking account via a service like Dwolla, the fee would only be $0.25! That’s about $200 annually that they are overpaying just to collect $600 monthly. The more they accept, the more they overpay. At $1200 monthly is would be an overpayment of nearly $400 annually for your landlord.
My problems began when I attempted to process an order from three individuals who were all friends and wanted to purchase the same item. In this case the price of the item(s) were $1,616.00 each. As I was unaware at the time with Square, Inc’s policy of holding any funds over $2,002.00 within a rolling 7 day period for a period of 30 days on manually entered transactions, needless to say the first $2,002.00 was deposited the next day, but the remainder of the transaction was going to be held for 30 days.
“They refused to tell you why they closed the account,” says Gaskill. “It was like, why would you do this and not be able to tell somebody? It’s my account. Why can’t you tell me why you closed my account? And you’re holding my money!”
We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.
Squareup Has been a nightmare to deal with. I sold a product locally for $500. After I received payment hey they locked my account and asked for verification of my identity which I provided. Weeks have gone by and I have not heard anything back from them . I send them one email every two days and they haven’t responded to ONE of them. Check the BBB reviews and you will see alot of people are being mistreated as you see here. THIS COMPANY NEEDS TO BE SHUT DOWN. STAY AWAY FROM SQUARE!