“Squareup Review for Farmers Markets”
Worst payment app ever!! Possible scam? DO NOT USE. Wish I had read reviews 1st. After collecting unnecessary ID info like SSN (identity theft/security risk), it without reason fails to complete valid bank transactions. Initially, both sender & receiver get a “payment sent” notification; then 6 hours later both receive a notification that payment has been refunded without explanation. Error-handling is awful & Support is useless. Transactions & proper notification should be instant because the bank instantly approves or denies. Indicating a payment was sent but then cancelling it hours later is unacceptable for both consumers & merchants (who often send goods as soon as they are notified of payment).
Used to run an airsoft business and the handful of customers I still work with have to get charged via Square. Also have had my PayPal freeze my account for “adult content”, I sell leather footwear and clothing… they saw a barely even kinky leather top on a clear mannequin and freaked.
I have had a similar problem and am now researching how to file a small claims action against Square. It has been difficult finding any information about how to serve the company: ie the agent of service. I actually drove directly to their corporate offices at 901 Mission Street and was accosted by security guards who phoned the police to rid me from their lobby. This was to discuss a chargeback I received, with no customer service from Square via email (and as you know, they have no phone number). After I made this visit, Square sent me an email saying they had discontinued my account. I intended to switch service anyhow, but this puts my chargeback in limbo-land.
Can you please give me the phone number that you use to talk to them. They provided me via email with a bogus number that goes to automated recording. I read many reviews and no one but you seem to be able to talk to a real person. They are holding my money for 90 days but i see many people post that even after the 90 days there is no money back.
IF YOU ARE KEYING IN YOUR TRANSACTIONS don’t expect to see them on any type of regular basis. I have had a square since they started up. Half the time the reader does not work. I have an Iphone, Ipad, and two Androids and use them all, so I have to key in the transactions.
I started to use square a week ago. I am HVAC contractor. The first transaction was 1700 and the day after I received a email asking for copy of the contract and my license which I sent them on Friday found out this a week later that they were deactivated my account and gave me one hour to refound the customer. Their email stated that my company is high risk. My company is 25 years in business. I recommend not to even consider a square account as they are a complete ripoff.
Both PayPal Here and Square use very little data to process transactions. And you don’t need 4G or a “fast” speed to do so. I’ve processed transaction on 2G and it only takes a few seconds. From Square’s FAQs: Square uses very small amounts of data to process payments. Each transaction typically uses less than 10kb. If your customer provides a signature, no more than 50kb will be used for the transaction. If you add a picture to the transaction, no more than 3MB will be used.
Paypal offers a free debit card so you can withdraw your funds in a ATM as soon as it hits your PayPal account- which is instant. You can also call PayPal business support to turn on auto-deposit of funds to your bank. As soon as funds hits your PayPal account the system will deposit your money to your bank everyday at midnight, but the bank still take 2-3 day to show balance..(which PayPal has no control of)
Thank you for your response, We are not going with the square . I had husband read all of these reviews also. We are going to look into pay pal, intuit, Iam not sure about these either. We will look into it.
Your online Square Dashboard is your business headquarters, where you can take care of everything from adding locations, employees, and items, to customizing your account, viewing your sales reports, and more.
What a piece of crap company!!!!! We do high purchases. They ask for information to verify the transactions. I give it to them, than they cancel our account and hold our funds for 90 days!!!! We have been in business for 35 years and have never had any issues with any merchant processor. Everything was fine with square unit we started doing our major transactions. This company is a scam!!!!!
They have horrible customer service. You can’t talk with anyone. All done by emails. They will admit most of the people working at Square are young and inexperienced. You can tell by the limited communication they offer and how they respond.
This just happened to me and I discovered what happened although after finally being able to speak with a live Square person and Square did fix the problem and refund my lost money, they do not claim any responsibility and claim that Square’s systems have not been compromised…. humph!
Good luck trying to get someone on the phone to even discuss this. They have a very nice automated system that will ring 4 times and then tell you that no one is available to take your call. Leave a message. So i did, over and over and over again. 4 total messages and THEY STILL HAVE NOT REPLIED IN THE LAST TWO WEEKS!!!!
The Problem Is That Many Of Their Ex-Customers Are Afraid To Post Reviews On Their Negative Experiences because they are either Afraid or Scared Of The Outcome, Including Retaliation By The Company Which Rarely Happens, or Just Do Not Have The Time or Maybe They Simply Do Not Care To Let The Public Know On What Happened To Them And Would Rather Just Keep It Private!
Although complaints abound about this product, Square has become a heavy hitter in merchant services, allowing businesses and individuals to take credit cards for products and services with a simple setup process, zero setup cost, and no monthly fees. Jack Dorsey, Twitter’s co-founder, created this product as a Payment Service Provider, which means that Square allows merchants to send transactions through a single merchant account. This process reduces all expenses except the transaction fee. But, I learned that this ease of access can also create some issues that could hurt the merchant.
I generally don’t like long-term contracts or termination fees in merchant services agreements, because the ability to cancel keeps the credit card processor on its best behavior, including the willingness to make you happy if there’s a dispute. Plus, this ability to cancel gives you the ability to move on if you find a better deal.