A beautiful and customizable countertop: Register’s sleek design, small footprint, and minimal cables make for a more attractive countertop. And it’s built so that you can customize it to your needs. You can add your logo to the customer display, for example, or dock or undock it depending on your setup. And the expanded USB hub (there are five ports) means you can add whatever attachments or peripherals you need to run your business.
The customer display also allows businesses to show off their imagery and branding. It’s detachable to accommodate different countertops. And it supports tap-to-pay, allowing customers to pay with their phone or watch without having to pass it over to the cashier.
The set up was easy, overall experience awful. Square requested information about my business and products which I provided. They encouraged verified my bank account and encouraged transactions. Two days after the second transaction they held all my funds for both sales for 90 days and deactivated my account. There is absolutely no phone support available if your account is deactivated. I request to speak to a representative daily and the response is always “Sorry, that is not possible”. They also give no reason for the action, as state section 42 of merchant agreement they don’t have to give a reason. Do you really think you can operate a business with no phone support or representative access? I would like to give negative stars to this company.
Square Register: $999, or $49/month for 24 months (which totals out to $1,176). The payment plan is a good option, since upfront costs can be a bit much. And it’s certainly better than a leasing option. The cost difference isn’t bad, either. I’ve seen leases that will charge you three times what the equipment is worth.
stay well away they freeze your money after asking silly questions for no reason what so ever only that they can after an account is opened ? surely they would ask details questions when you first join as soon as you start to ask payments they freeze you so they can use your money for months free of charge it like paypal do we use stripe now and no issues stay well away and never use squareup or paypal ever
Squareup.com … They sure do provide an aesthetic service… but customer support is nothing more than a few canned responses that get you nowhere. I’ve processed over $10k with square, all swiped transactions, then before payout time, my account gets frozen and obviously they don’t provide any reason except for high risk activity. So after my account is frozen, I receive a nice followup e-mail which clearly says that my funds will be held for 180 days… if I don’t want to wait that time I may issue refunds and have the customer pay some other method. So I decide that theres no way I can survive waiting out 180 days, and I log in and hit issue refund for about half of my transactions, around 5k worth of refunds. I check back in a few days later to look at the refunds status and all of them were rejected… I mean is that even allowed ?!? I send them an e-mail asking them what’s going on with that… and their response is simply “sorry, we do not support refunds to prepaid cards when a tip has been added.” Nothing in their terms or website says anything about refund limitations of this nature except that they aren’t able to do partial refunds. So I become more than a little upset because I haven’t received any alternative solutions except to tell me customers that I can’t issue a refund… and the fastest way to get your money back is to file a chargeback with your card issuer. Can you believe that? They freeze my money, and when I tried to refund it, they freeze my money and don’t allow me to even return the money. So, due to my experience, I’d say that square is a scam.. sure feels like they scammed me outta business real good. But I applaud their skills in setting up a company that profits from stealing from other people, that’s definitely not something easy to achieve. BYW, their square wallet has a lot of security flaws, of you make payments with square wallet, those payments can be disputed and charged bacl easily and the merchant won’t be able to do much because they didn’t capture a signature for that “swiped” transaction. And square wallet.. you can choose any name you like and attach any card and it doesnt matter because as long as your picture pops up.. its valid payment. God, I really want to take down square a couple notches, and I think I might.
The very same thing happened to me. I am so pissed off cause I really did like a lot of the functionality, payments when I want them if earlier than they are scheduled to be released. Complete crap to cut my throat like that. Now I am off to the BBB to file my complaint. You should do the same.
I am writing to advise people to beware of Square. A client of mine was hacked and thru them my Square account has been attacked via the Square invoice dispute process. I received notification of a 4-month old invoice being disputed and within an hour of receiving this notification I responded with documentation and emails from my client stating this was not disputed. Square did not bother opening my email or reviewing my response before initiating a withdrawal directly from my bank account to “hold” funds until the dispute was settled. That was Three weeks ago. We resolved the issue with the client last week, only to have my client’s hackers dispute the invoices again yesterday. And Square? They again attempted to withdraw funds from my account for a known fraudulent dispute. My Square account has been frozen for three weeks. My advice? There are other safer and more responsive service providers out there. Stay away from Square.
A nice thing about Square is that they have an offline mode, so even if you don’t have an internet connection you can still accept card payments. The payments won’t be authorized until you get to an internet connection, so there is a chance that a transaction could fail. But it’s better than nothing.
â€”Have a screen where I, the merchant, can set up what my shopping cart/checkout screen will look like for the customer. Also, since this is an online business, make it so that my street address does not appear.
We operate a retail bakery and cafe and although we’ve only been using Square for about a month, we have no complaints. The POS (register app) is not perfect, but the price (no additional charge) makes up for a lot.
The company I work for is looking into cheaper options for processing. We travel throughout the midwest and sell clothing at multiple events per weekend. Up to four separate locations, however we would be based all from one main location. Could we have multiple squares running at once? Is the tax withholding service adjustable so we can tune it to separate states tax laws for selling. I’ve noticed you said a few things about security. Some of our events sell about $2,000 total for three days. However, other events will sell up to $25,000 in three days. I was hoping maybe you could suggest a cheap option for us if square can’t fill our needs. Since our sales occur at odd location we really need the offline option. The system we have now is large and outdated so we are in desperate need of a new system that can keep our inventory updated regularly and handle our sales capacity. Sales are seasonal as well so we don’t need a year round service but could do leasing based monthly.
* All credit sale plans are issued by Square, Inc. Plans are not available to merchants located in AL, DE, MS, MO, NH, and TN. The individual authorized to act on behalf of the business must be a U.S. citizen or permanent resident and at least 18 years old. Valid U.S. bank account and Social Security number or Individual Taxpayer Identification Number are required. Plans may be selected from 3, 6, 12, or 24 month terms and are based on the financing amount requested. The finance charge amount and installment payment amounts will depend on the repayment term selected. Sales tax, where applicable, cannot be financed and will be due upon acceptance of contract. The final payment will be equal to or less than the regular monthly payment. All plans are subject to approval based on credit and other factors.
This company should be held accountable for not explaining why all these small business accounts are being deactivated with no explanation. I am the most honest person out there and do everything by the book. The account was closed and not one person in this company will tell me why. They have all my money and will not get it for 90 days. I am getting a lawyer and think everyone should do the same for how this goes down….treated like criminals with no explanation why. They cannot get away with this. I have never wanted to sue anyone in my life…but the embarrassment and making me feel like I have done something wrong is cruel…and my funds would have been nice for the kids at xmas. 🙁
I would rate this company a minus 5 stars if minus was possible. We had over 80000 from a fund raiser for a nonprofit which they still have not deposited into our account. There is no, absolutely no customer service. We have emailed repeatedly and either there is no response or an email from “sunny” , no last name, no phone. This is a total scam. They ask for information which they can get from our receipts. We are going to report this scam to both the federal and NYSE authorities. They have our money, are getting the float off of it besides charging us a fee.
My wife and I started a small business which helps treat pain in the body. Customers pay a flat rate of $200 for the service. It is a by appointment only service and typically we see 10-20 customers per day, 4 days a week. We have been doing cash or check only but would like to offer credit/debit cards as a form of payment. Which processor would you suggest? Thanks.
Yes it can but you will need to reprocess the transaction with the credit card again. You can log into your account and issue refund then reprocess the transaction. Read my comment above for how to contact Square if you want to talk to them directly.
Do what i did after making a $1500 transaction i was then prompted as high risk which wasnt true in the least i then read the outcome of these horribly long holding periods and imediatly issued a refund it took 3 days and i then requested a check from the cardholder took less then a week do this or you will be waiting for a long time
Hi, Tom … our family has a seasonal income tax service. This year we have had several requests from our clients to pay with debit or credit cards. Since we don’t expect a large number or cards to be accepted, we are considering using Square for the simplicity. Any suggestions would be appreciated. Thank You
Square is FRAUD!!!!!!!!!!If you are a seller that sells products, you are being warned. If a customer file a dispute for whatever reason. Square will automatically debit your bank account and refund the customer. Square doesn’t even request the customer, to return the product back to the seller, nor do they have any type of return process in place. I have sent endless emails asking about how they handle refunds / returns / proof of returns, and never get an answer. So in all, the customer can keep the product and get their money back, with no questions asked. Square says they offer seller protection, but that’s a joke. Square sells they will challenge your dispute to the customer, but if they can’t even pick up a phone, or return a simple email, what makes you think, they will actually go out of their way to challenge the dispute vs the customer for you? It’s a joke! Square committed FRAUD 3x vs me. Customer kept the product, and got their money back. I lost $1100There is a new app called e-mobile-pay. 25 cents per transaction fee, and 100% guaranteed, no chargebacks! This is what they say. NO i don’t work this company. Has anyone tried e-mobile-pay? 25 cents and 100% guaranteed no chargebacks is very very very tempting. I don’t see any reviews regarding this company. I seen reviews in the google store, but i think that’s coming from their investors
The amount of a transaction may be reversed or charged back to your Square Account (a “Chargeback”) if the transaction (a) is disputed, (b) is reversed for any reason by the Network, our processor, or a Buyer or our financial institution, (c) was not authorized or we have any reason to believe that the transaction was not authorized, (d) is allegedly unlawful, suspicious, or in violation of the terms of this Agreement.”
To be honest, this isn’t something we’ve been asked before, so it may be a bit outside of our expertise. I’d rather not give you an answer that I’m not too certain about. If you happen to figure this out on your own, please let us know what solution you find so we can learn how to answer something like this in the future. In the meantime, I’d suggest asking Square directly. Best of luck!
Credit card processing is traditionally thought of as an at-the-counter transaction, where a merchant takes hold of a person’s credit card and swipes it at the register. The problem with this setup is that mobile merchants (those who rarely hang out…
I’m semi retired and have small upholstery business. Generally, I take anywhere from 0-3 credit card transactions per month, but mostly my customers pay by check and occasionally by cash. I dumped my “traditional’ credit card processor a couple of months ago, and I think this is probably the best business decision I made in 2014. I got tired of the monthly fees, compliance fee, and looking at monthly statements from them that made me go cross eyed. I like the fact that I know exactly what each transaction costs me. The square is an easy system to learn, even for a low tech guy like me. My largest single transaction was $3500.00. So far, I have had no issues whatsoever.
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in question yet was expecting a full refund. I am a patient person and was understanding about the chargeback, all I wanted them to do was deposit our money minus the chargeback cost and once that was resolved expect the funds to be handled properly.
Fees: I’ve seen multiple merchants expressing a wish that Square’s fees were lower — the processing fees and monthly fees. I suppose that’s only to be expected. Square does offer volume discounts, but only to businesses processing more than $250,000 per year. And it’s definitely worth taking stock of all the free features you get when you’re analyzing costs.
Square is basically the reviewer’s nightmare when it comes to new features, because Square rolls out something new and noteworthy at least every other month, along with a steady stream of improvements to all of its various apps on a monthly basis. However, there are two new and noteworthy additions to the Square lineup of products:
You can also see valuable information about your customers, like who your regulars are, and who hasn’t been back in a while. Try Square Marketing in your Dashboard to send them offers to get customers back through your door and increase your sales.
The company at least seems to be addressing complaints about customer service on its social media channels, and not just the @SqSupport Twitter channel. You can message the Facebook page directly if you need help. All of its social media channels are active, with a good mix of important news, helpful blog posts, and funny content. This is absolutely essential, and I like that Square is addressing a really broad range of merchants and their needs. I personally know lots of artists who rely on the service, and quite a few local restaurants. But there are many, many others who do, and all of them have unique needs and preferences.
I decided to sign up for square and based on their advertisments I have basically unlimited amount of transactions I can process. After my third one my account was closed and my funds held for 90 days. Their explanation ” we feel you are a risky customer” I processed cards just like they said to so I dont understand whats so risky. After going back and fourth with them they said they cant help me. So I looked online and found a facebook page aimed at square bad business pratices and it seems they only do this to small business, larger corporations are not affected.
STAY AWAY FROM SQUARE!!!Just like most people have already said, Square is nothing short of a scam, don’t know some people can use it without any incident. We are an online business for 5.5 yrs and have been using PayPal Express/Standard almost exclusively with no incident. Opened Square to try something different and that was bad news. Opening account and taking credit card was a breeze; Getting the funds you collected to your bank account, well not so much. First they need to verify your bank account, which is fine. After a few days and a couple of transactions later, they send you an email asking about your business documents, invoices, your linkedin profile, how you advertise, external links like yelp, etc, etc. (why don’t you ask all of that before opening the account and let us take credit card payment?) Provided all of that and an hour later got the same automated email saying that they are deactivating my account (which means you will never be able to speak to anyone over the phone) since they found a pattern of high risk transactions (we sell babies’ cloth diapers and have processed TWO transactions using Square), hold my funds for 90 days and that is that. For a small business like us, not having access to our funds for 90 days can literally bankrupt you. I highly doubt that there is a human being actually looking at the individual business to decide whether it is high risk or not (so it does not matter what documents you are submitting). They seem to have a algorithm that does that and it is deeply flawed. My story is very similar, if not identical to lots of the comments here. What Square is doing is, IMO, criminal and they need to be held accountable. At the same time, my advice is to STAY AWAY from them !!!
Tom……I think you guys are missing the point. I….calculated the sales tax on those sales. THEY…..now hold that sales tax money! THAT IS ILLEGAL!!!!!!!! This company is headed for a “terrible shitstorm!” I also wonder whether or not, these “low level” computer “clerks”, actually receive a bonus for de-activating accounts! Wouldn’t that be something?? But….until someone can actually talk to an employee of the company, all we can do is surmise what is actually going on inside their “cubicles”.
I feel lucky we have a good relationship with the customer, but still a little worried about it, I feel that I lost my credibility with this customer and might have lost a large account over square shady business practice.
Well I have been searching for a cheap POS system and support with no credit check since I am a first time business operator with less then 2yrs history to do a lease agreement… but thanks to all of the comments that I read I will not be using Square and it look so tempting.. Thanks to all the people that took the time to let a newbie know which company to stay away from
Thanks for reading! Square is trying to improve their support, but there have been issues. Did you you get your unique 12-digit “Customer Code” aka Customer Support Code via the Support page? For each issue you have, you must generate a new support code in order to use phone support. If so, it’s possible that your code expired or timed-out. While I can’t say the system is perfect, I have been able to use the phone support before. So I’m hoping this is an isolated issue. Please come back and let us know if you make any progress with this.
Inexpensive: I know I just said some merchants are wishing the fees were lower. That’s true, but plenty of other merchants like the costs. Because Square does not charge a per-transaction fee on swiped transactions, low-ticket businesses stand to save a significant percentage. This is because a $0.10 transaction fee on a $5 ticket is actually 2% added on. When you look at it that way, the 2.75% flat rate starts to look really good. Also, many American Express transactions are actually processed below cost by Square, which might not be sustainable long-term but is great for businesses that process a lot of Amex cards. Even add-on services that cost a monthly fee are comparable to third-party options. Not only that, but Square’s EMV readers are the most inexpensive options available — $29 for an EMV-only reader, and $49 for an EMV/NFC-enabled device. You pay nothing extra for a full-fledged virtual terminal, recurring billing, or a customer database and PCI compliant card vault to store card numbers.
My take is that Apple stuff and apps for Apple are fine for consumers but aren’t up to real-world use. So if you want to play “shop” in your bedroom this is fine; otherwise look for a grown-up POS and related hardware.
Read customer comments….nothing but processing and customer service issues. BEWARE of working with this company. They will wait until you have a large deposit and then cancel your account and hold the funds for 6 months. BAD, BAD, BAD
I began my business with Square because of the ease and simplicity of start up. After 2 $3,000 sales my account was deactivated and the funds held for 90 days. The problem with square is there is no explanation: “Due to security purposes, merchants are not informed which of the conditions they have violated.” – See more at: http://www.bbb.org/greater-san-francisco/business-reviews/credit-card-merchant-services/square-in-san-francisco-ca-370609/complaints#sthash.6vQh2IKn.dpuf“. There is also no customer service and virtually no vehicle to contact a representative to discuss any situation whatsoever!
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