Search all your transactions by receipt number or card in the transactions tab. This makes it easy to print a new receipt or issue a refund to your customer. Just find the transaction and use the big buttons at the top.
The set up was easy, overall experience awful. Square requested information about my business and products which I provided. They encouraged verified my bank account and encouraged transactions. Two days after the second transaction they held all my funds for both sales for 90 days and deactivated my account. There is absolutely no phone support available if your account is deactivated. I request to speak to a representative daily and the response is always “Sorry, that is not possible”. They also give no reason for the action, as state section 42 of merchant agreement they don’t have to give a reason. Do you really think you can operate a business with no phone support or representative access? I would like to give negative stars to this company.
—I went to my profile screen and tried to upload a photo. The photo file was not overly large, and I’ve placed the same photo on other sites, easily. When I tried to upload the photo, the “save” button remained grayed out and it would never save. That is, until I went to the bottom of the page just for the heck of it (to see what would happen), and changed one of the profile page colors. Then the “save” button darkened and I found I could hit “save.” Thing is, I didn’t really want to change the colors, I just did it to see if it would make something happen. And it did. And that’s bizarre. I shouldn’t have to go change a stupid color just to make a “save” button work. That’s just inane. BTW, the photo still did not upload.
With that said, Square has an A+ rating with the BBB despite the overwhelmingly negative reviews. You’ll also see the company has 1,513 complaints, 460 of them from the last 12 months. That’s not too different from the total at our previous check-in: 1,466 complaints total, 561 from the previous 12 months. It sounds like a lot, but the complaint volume is still low when you consider that Square’s customer base is (at least) 2 million merchants. Most of the BBB reviews are sadly negative as well.
its holiday weekend.. and what a great way to start it with Square…. get the kids ready.. load up the Rv and then Sit in your drive way because Square just drove by honkng at you and your family screaming.. SUCKAAAASSS!!!
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This just happened to me! I can’t get a hold of anyone, no one is explaining to me why my account was deactivated and they’re holding my money. I am a self employed delivery man and one of my customers suggested I sign up with them to make things easier when it comes to payments with credit cards. I just used them once and they deactivated my account. Has anyone been able to get an answer from them. allowed a chargeback be done by a customer for 865.00, they disputed 560.00 of the money and awarded it back to the customer and I am still waiting on the remaining amount that is owed back to me. I worked very hard for that money and I sent numerous emails explaining the situation and I think it is absolutely ridiculous that you can not speak with a live person regarding matters with your money. That should be illegal how they run their website. I am about to send them another email regarding this matter since they have not bothered to respond back to a few others I sent. I am ready to get away from them and go with my bank to process credit card transactions for the business. It has been a nightmare with them and I wish I never went with them in the first place.
I am so upset just really feel like getting the law involved bc i have not recieved any deposits since december from the square card reader company and now my bills are being affect bc of that and iam a salon owner been waiting on a response but no email
Yes it can but you will need to reprocess the transaction with the credit card again. You can log into your account and issue refund then reprocess the transaction. Read my comment above for how to contact Square if you want to talk to them directly.
KaBOOOM. I would not recommend Square to anyone at this point. As of right now Square made my account jacked up my account in fees that I did not tell them to Bill to this account. They do not have managers or supervision in place to assist you over the phone when admin is needed. The Phone reps are unable to assist this type of transactions and no one called me back or resolved my issue. This issue is 100% the fault of SQUARE DONT DO BUSINESS WITH THEM THATS MY EXPERIENCE!
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The problem is really just merchants whose accounts are terminated — they’re (understandably) upset and wanting answers. But Square won’t give them. I’m not sure the company can; surely the customer support reps can’t. But it’s worth noting that this is definitely one of the biggest complaints about Square’s customer support.
I am a flooring contractor planning on taking credit cards. My transactions will vary from as low as $1500.00 or as high as $15.000. I am not expecting a lot of transactions, so it will not be used consistently. Do you have any suggestions on any other products or would Square be a good option for me? I got a little concerned about the holds on accounts as I am a small business.
I am now using Swipe, great support customer service, you call they call you back, they tell what perimeters of your account would cause a “high risk” hold of funds. Also they offer both a Merchant account and a aggravate accounts, Square only has the aggravate account system.
Not only are they holding $6,113.00 from me…..But State Sales Tax on LEGALLY sold goods in the Commonwealth of Ma. I think “their” legal team of “DEWEY, CHEATUM, and HOWE” , missed this little tidbit. My fiscal quarter ended 10/21/14. Sent my “Letter of Demand” in on 10/14/14. Was received by them on the 16th. We’ll see what they say. In the Commonwealth of Ma……If no response is received…….then “their” contract or “USER” agreement is, IN FACT…..null and void! Read the news people! The company is IN TROUBLE! With wide losses and a new round of $150 Million in funding from overseas investors. ALSO……this BIG pool of money being held from ALL of us being “duped” by Square, is supposedly held in an account. NOW……Is this LARGE pool of CASH, (OUR CASH), being used by SQUARE as leverage, to show a better cash position to investors than the company actually has??? My guess is it’s in the 10’s of millions…..judging by the complaints and amounts of money I think they are holding. Of course……That would be a SERIOUS violation of SEC rules. Anyone know what the daily interest rate is, on say…..$10 million dollars in cash!?? OH…..and by the way…….If the card transactions I made are considered “high risk” or fraudulent…..Then why did SQUARE extract their own fees….like IMMEDIATELY? Think about how Jack Dorsey portrays himself in interviews. This seemingly soft spoken…..meek…..6′ 4” gentle giant. Wolf in sheep’s clothing I say! We need to act fast here, as this has been going on for years. Only now, MORE AND MORE business owners are being taken by these devious tactics of this company! It seems to be a pattern. Most of what I see are the transactions between $1,000 and $10,000 are most at risk. I just cannot believe that “class action” hasn’t been filed yet? Think about the “trickle” effect of these funds being held for NO good reason…….Small businesses file bankruptcy…..THEIR employees are now out of work. Larger suppliers of these companies cannot get their funds… they take a loss. In my case…….which I was able to cover the funds being held, (but some businesses just cannot and NEVER recover), 4 other people would have lost their jobs! I provide a MUCH needed, and “highly specialized”, service to Western Massachusetts. If my business didn’t survive this “theft”, there would be literally hundreds of customers without use of their heating appliances this winter! Anyone who wants to go “CLASS ACTION”…. Contact me at TMS PELLET STOVE SERVICES….90 East Housatonic St. Dalton Ma. 01226 1-413-684-4590………..PS HEY SQUARE TEAM……..You can also call me, and actually see that “I” am a LEGALLY RECOGNIZED BUSINESS IN THE COMMONWEALTH OF MASSACHUSETTS. :-)>
Thanks for the article. I ran across it while trying to verify info from a merchant services rep. He came in hawking his product and informed me that all the customer’s credit card info is stored in the phone or pad used with the Square swiper. Have you heard this or do you know it to be true. I cannot find any info from other sources. Thanks! Our experience with the Square system has been problem free so far.
I will tell EVERYONE I KNOW how horrible Square is! I had a customer request what Square calls a “chargeback” in the amount of $602.97. The company didn’t even ask me about it. They chose to deduct the amount from my checking account! Does this mean that if a customer gets a burr up their butt that they can just lie to Square and automatically get a refund? I have tried calling them, filling out Cancel Account requests, e-mail… name it! Square is a crooked company and should be removed from all types of business!
Flint accounts tend to be more stable, and since there is no added hardware there is less chance of malfunction. Flint doesn’t have all of the point-of-sale features that Square has, but what they do have tends to work very well the vast majority of the time.
delayed for 30 days due to the amount. Then a credit card chargeback occurred, then debited our bank account for the cost of the chargeback without any authorization from us. We went immediately to our bank and notified them about what happened, they reversed the debit informing us that had no right to debit without our authorization. To make matters
Webstore hosting: You can bring your own domain or purchase one through Square, and get free hosting plus your choice of Square Store templates. It’s mostly a plug-and-play site with no customization outside of the items and item groupings, but it has all of the core features you need and it integrates with Square Point of Sale seamlessly.
I have been using Paypal Here for my business for the last year or so. I am considering switching over to Square, mainly because when keying credit card numbers manually (not swiping the card), Paypal holds my funds for 30 days before releasing them into my account. I needed to talk with a Square rep about their holding policy on keyed transactions. I called and sure enough I was asked for a code which I didn’t have. So, I went to their website and had to sign-up for the first time, which I did. Once in the main dashboard, I clicked on “Support Center”, then “Contact”, then I selected any one choice under “Product”, then another choice under “Topic”, then I selected “Call Us” and I was presented with the phone number and a code! I called right away and spoke with Scott who answered all the questions I had and more! I don’t understand the myriad of people in this forum saying that there is no code available. I just visited the Square website and signed up for the very first time and I found the code in no time! People: you need to follow every step, as required, and you will find the code you need. Now, I don’t know if their services are really good or really bad as some report, but in their defense, there is a code available and there are live English-speaking knowledgeable reps such as Scott. He just sent an e-mail to follow up everything we discussed.
I would love to know the customer support number. The only number I have is answered by a computer that asks for your passcode, directs you to the FAQ’s on the website, and hangs up. Passcodes are sent out at Square’s discretion, and only good for a short time. I have been emailing Square daily asking for a call or a passcode and they keep replying that passcodes are only for active Square merchants. This is the reason they give no warning when deactivating, they will not allow contact with a customer service representative.
Even larger processors with more resources have trouble executing customer support well. But we know it can be done. And, we have to give credit where credit is due: Square is actually putting in the effort to make consistent improvement. I have heard first-hand from merchants who use Square that they have had positive experiences, so I know it’s not all doom and gloom, and there are plenty of other testimonials around the web to the same effect.
This company needs to be stopped. DO NOT USE THEM FOR ANY REASON! We own(ed) a small furniture store and design firm. As many know, running a small business is tough, so we had suppliers provide us with furniture for a huge tent sale. We opened a Square account so we could process sales out in the tent. The sale went great and put our business back on its feet. HOWEVER, we received an email from SQUARE stating that they were going to keep ALL of our funds from the sale for a period of 90 days, with no explanation, and stated “our decision is final.” They put our company out of business. Ninety days has gone by, and STILL NO MONEY.
Melissa Johnson is an independent writer and editor who loves e-commerce, digital marketing, technology, and social media. Once upon a time, she earned a journalism degree, but she went on to discover that she could work from home, researching, editing, and writing about the things she found most interesting. When she’s not tied to her laptop, Melissa can usually be found in the kitchen, reading a book, or doing something of the nerdy persuasion.
Although Square’s simple pricing may be attractive to a number of business owners, the company has one major contractual drawback that appears to be responsible for many of its online complaints. Square’s easy signup is made possible by omitting a thorough underwriting process. This means that Square’s primary means of protecting itself against fraud is to place sudden fund holds on large or suspicious transactions, often without providing any advance notice to merchants. This policy, which is the topic of hundreds of public complaints, is unfortunately part of the processing service that comes bundled with the Square Register.
This is my 2nd review. For a business of our size and kind (sitdown/takeout restaurant, average ticket ~20.00, ~1k card sales/day) the Square solution works perfect. We switched from another P.O.S. system and will never look back. Customer support has been outstanding, including live training sessions on new features. Their Square Capital option works flawlessly as well. So, to the people who use Square to run large transactions, it might not be the best fit. But just because someone selects the improper tool does not make Square the problem.
I am writing to advise people to beware of Square. A client of mine was hacked and thru them my Square account has been attacked via the Square invoice dispute process. I received notification of a 4-month old invoice being disputed and within an hour of receiving this notification I responded with documentation and emails from my client stating this was not disputed. Square did not bother opening my email or reviewing my response before initiating a withdrawal directly from my bank account to “hold” funds until the dispute was settled. That was Three weeks ago. We resolved the issue with the client last week, only to have my client’s hackers dispute the invoices again yesterday. And Square? They again attempted to withdraw funds from my account for a known fraudulent dispute. My Square account has been frozen for three weeks. My advice? There are other safer and more responsive service providers out there. Stay away from Square.

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