I just had the most unpleasant experience with Square. I charged an amount totaled $3100 to a customer for sale of equipment on 11/11/2015. They started by asking me to fill out a verification form and provide them with an Invoice, my ID and 3 bank statements which I did immediately. I get an email back asking me to provide more information about my relationship with the customer, which I found pretty strange, but yet, I provided them with that. Today 11/16 and after 6 days of holding my funds, they decided to reject my transactions and asked me to refund the money to the customer. The reason they say is that I am violating the terms of service agreement. here is the email I received “Under our Terms of Service, you cannot process prepaid cards, gift cards, or your own credit card using your Square account. The Square Terms of Service also prohibit using Square as a money transfer system. You must provide a legitimate good or service in exchange for every payment processed with Square.” ,So I read the terms of service agreement section by section and did not find that my transactions violate any of the sections in the agreement. My sale was for equipment and an invoice was provided. I did not charge a gift card, prepaid card, nor it was my own credit card!!! and definitely that was not a money transfer!!! Asked to speak to a manager, they refused!! allowed a chargeback be done by a customer for 865.00, they disputed 560.00 of the money and awarded it back to the customer and I am still waiting on the remaining amount that is owed back to me. I worked very hard for that money and I sent numerous emails explaining the situation and I think it is absolutely ridiculous that you can not speak with a live person regarding matters with your money. That should be illegal how they run their website. I am about to send them another email regarding this matter since they have not bothered to respond back to a few others I sent. I am ready to get away from them and go with my bank to process credit card transactions for the business. It has been a nightmare with them and I wish I never went with them in the first place.
Based on comments, I see most people have issues with Square holding up the $$$ in case of larger transactions ($5000+). Is that a case for a small business like a coffee shop where an average sale is between $4-$10, with no more than $1,000 in gross daily sales.
Folks if you need a similar service with GOOD customer support and rates as low as 2 percent try GoPayment. They don’t screw around with your money and it’s a pleasure to talk with a real representative.
You should show the landlord that the transaction has posted as complete and the money has been taken from your account. You may need to call your bank to see what they can do to prove that the transaction has occurred. Then you should encourage the landlord to contact Square to see if something went wrong on their end, and to check their transaction history. And then, if you want to be nice, you should suggest that they begin to process rent either as direct bank account transfers (which are often free, you just need to provide your acct and routing numbers), or via a service like Dwolla that only charges $0.25 per transaction and will NEVER hold a transaction. Otherwise you should insist on writing a check.
so i reapllied fix the issue. said i was approved. ran 3 cc total $1100. i didnt get the confirmation email or and thing. money was pulled from my account and customers.should be account tomorrow am. i found numbers and addresses.
My wife and I started a small business which helps treat pain in the body. Customers pay a flat rate of $200 for the service. It is a by appointment only service and typically we see 10-20 customers per day, 4 days a week. We have been doing cash or check only but would like to offer credit/debit cards as a form of payment. Which processor would you suggest? Thanks.
Of course I am not an expert in Massachusetts law, or any law for that matter, but I can tell you that Square’s practices are basically industry-standard – meaning that it’s the entire payment processing industry potentially breaking the law, not just Square. My opinion is that, while perhaps a case could be made in some states, Square’s legal team – based on legal precedents set within the industry at large – deemed it not a strong enough case to adjust their practices.
Not good for small businesses who depend on their funds to keep going. NO phone support available once you are deactivated and there is no warning or explanation for deactivation. Funds are held for 90 days. Just stay away from Square.
delayed for 30 days due to the amount. Then a credit card chargeback occurred, then debited our bank account for the cost of the chargeback without any authorization from us. We went immediately to our bank and notified them about what happened, they reversed the debit informing us that had no right to debit without our authorization. To make matters
My account was deactivated for something that I was wrongfully accused of doing. Someone filled a dispute saying they didn’t authorize the $200 transaction (2 months after the transaction) square TOOK $200 from my bank account and closed my account (that was only my second dispute in 2 years with them and the first dispute was settled in my favor). Here we are almost 4 months later after I started using another site for my business, and finally I get an email that says “the $200 dispute was decided in your favor” I thought… well finally. Makes sense because the idiot that did the dispute lives across country but claimed they never even made the payment (like how the heck could I make a payment on behalf of you when the invoice was sent to your email) but anyway they decided in my favor… YAY I GET MY $200 back! NOPE… WRONG… SORRY NOT TODAY… square then tells me I have to wait another minimum of 90- maximum of 180 days for the money to go back in my account!!! IM SOOO P*SSED OFF!!!! So there is literally $200 sitting in a square account no longer active and I just have to wait another 100+ days! Not happening. I contacted BBB and will be posting on every social media out there. They have the WORST customer service ever. If you even get the LEAST bit aggravated on a call with them, they just hang up.. DO NOT, I REPEAT DOOOOOONOOOOOOTTTT DEAL WITH THESE PEOPLE
I’m at a loss reading so many peoples issues with Square and CNP. Have you ever had a regular merchant account where they did a background check and made sure you were legit? They do. Have you ever had to convince a processor that your product isn’t a sham? They’ll make you. CNP is the most risky processing there is and you need to be vetted. Opening a Square account and running a few grand through it is ludicrous to expect instant payola.The other side of the criers who switched without testing, what is the matter with you? We’ve been operating for 4 years and on and off test Square to see if they can bear our retail biz but never have we just abandoned the old way of doing things without verifying that it can be held.We’ve tested Square since Square began and it is a prefect fit for low dollar exchanges. You start losing the percentile game when you go up the food chain. You can negotiate with other processors, you cannot negotiate with Square.We process about $500 a day through standard exchanges, not CNP and they deposit as normal. Never had a hickup, and percentages taken out are as expected.I am simply blown away by some of the ignorance portrayed here. Trust but verify, test before jumping, and do your homework before putting your business on the line. Square’s improvements are needed:* Lower rates for trusted, high yield accounts* Square Register needs Inventory Control & Online Management of Register* ^^ needs to print on standard printers not just Star ($$$) printers.* Better customer service so you don’t feel you’re lost in a K-Hole; standard ticketing would be a huge improvement
I’m semi retired and have small upholstery business. Generally, I take anywhere from 0-3 credit card transactions per month, but mostly my customers pay by check and occasionally by cash. I dumped my “traditional’ credit card processor a couple of months ago, and I think this is probably the best business decision I made in 2014. I got tired of the monthly fees, compliance fee, and looking at monthly statements from them that made me go cross eyed. I like the fact that I know exactly what each transaction costs me. The square is an easy system to learn, even for a low tech guy like me. My largest single transaction was $3500.00. So far, I have had no issues whatsoever.

Well I have been searching for a cheap POS system and support with no credit check since I am a first time business operator with less then 2yrs history to do a lease agreement… but thanks to all of the comments that I read I will not be using Square and it look so tempting.. Thanks to all the people that took the time to let a newbie know which company to stay away from
I was trying the 2.75% on some on my current prices that I charge and it is pretty high compared to the .15cent they used to charge for each transaction. Why not continue to charge .15cents on each transaction? I discovered that I would have to pay the transaction fee out of what I charge my customers , I am losing money this way. Do I need to up my prices to cope with these transaction fee’s ? Say at the end of 2 days I make over $1000, does that mean that the fee would then be 3.5% +.15cents , since it takes 2 or more days to reach my account? The fees are too high, I am better off collecting cash then depositing it into my account for free.
There is no early termination fee or locked-in contracts with Square, which is true of almost all mobile-based processors. (Though Square can hardly be considered just a mobile processor anymore.) Every add-on service is month-to-month and there’s a 30-day free trial for each, which means there is essentially no risk. Be warned that you must wait the full 30 days in your trial period before canceling or renewing your subscription.
That is 100% not accurate. No credit card information is stored in the device. The info is encrypted (ie, turned into a basically indecipherable coded format) by the reader and sent to Square for processing. In the Square reporting system they do allow you to track new versus returning customers by way of the card they used, but all of this data is handled and encrypted by Square. You don’t store or have access to credit card info when you use Square.
My first transaction with square was greater than $5K…looked as if everything was going smoothly until the day of deposit. I received an email saying the transaction was flagged because it was unusual. I filled out the requested information on the website, uploaded a copy of the receipt and crossed my fingers. Customer service contacted me the next day said everything checked out and the deposit would continue on the next business day….it did! So what started as a pain turned out good.
(1) Create an item category for each artist, then manually enter each item into inventory. Set the quantity to 1. When it comes time to pull the report, you can use Square’s Category Sales report to see /exactly/ which items by that artist sold. This is going to be time consuming, especially once you get started, but Square does have a bulk upload option. Once it’s up and running, it shouldn’t be too hard to maintain. But this will give you the most detailed information about what sold.
I would rate this company a minus 5 stars if minus was possible. We had over 80000 from a fund raiser for a nonprofit which they still have not deposited into our account. There is no, absolutely no customer service. We have emailed repeatedly and either there is no response or an email from “sunny” , no last name, no phone. This is a total scam. They ask for information which they can get from our receipts. We are going to report this scam to both the federal and NYSE authorities. They have our money, are getting the float off of it besides charging us a fee.
Lost $1800 business with these guys, because they froze my account. Spent hours trying to get through to them. There was no support, and I had to refund the money to my clients in hopes of rerouting another direction. The clients then thought it was me. They took their business elsewhere. That kind of money hurts this time of year.
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I have 4 restaurants and use square in all of them. Their customer service is pretty good. They are not perfect for restaurants but I have always figured out work around. Their deposits are timely and correct. I am wanting to start on line ordering and will try soon. I do wish I had a sales rep so they could help with some of the marketing tools. We just started there rewards program and so far good. I did just receive a email regarding them starting up a restaurant pos. Can’t wait should be amazing since their standard pos works well for me.
Search all your transactions by receipt number or card in the transactions tab. This makes it easy to print a new receipt or issue a refund to your customer. Just find the transaction and use the big buttons at the top.
eCommerce support: A free online store is a big advantage for new merchants, especially those who aren’t sure the cost of building their own would be justified, or those who just don’t have the upfront capital to invest. While in the long-term you are probably better off building your own, full-featured site, this is a great way for merchants to find their footing online. The best part is, now you can actually continue to process with Square when you move to your own website.

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