“Square Complaints 2018”
Square is bad for even small businesses. I learned this week that a transaction that had been handled, just like all of my other transactions, had been voided. I guess there is a void transaction X in corner of the screen, that the customer can hit at the point of signing for their purchase, either on purpose or by accident, that voids the transaction. And since I did not know about it, I was not checking me email immediately after each transaction to make sure it went thru. I am not out a lot of money, but for a small business, every dollar counts. Who would create a mobile credit card processing system that allows customers to void the transaction (after it have been “approved” or “authorized”)??? I have to hand them my phone to sign for the purchase. They can void the transaction instead of sign for it? Hand me back my phone, smile and walk away. Are you kidding me?
I never received any money except the two small payments to open and verify the account. Here are the amounts in emails from Square. When I call on the phone I get told to go to the website. The web response is that they paid me. I am out a lot of money.
“Square Feedback prompts customers to send feedback on their experience directly to the business owner through their digital the company said in announcing the new service for which merchants will pay a monthly fee of $10. “Sellers can also respond directly to customers, resolve issues one on one, and protect their reputations.”
DISCLOSURE: Ads, Affiliates and Conflicts Merchant Negotiators accepts advertising via the Google Adsense platform, directly from advertisers, and has common parent ownership interests with other payments related companies leading to potential conflicts of interest. Read our Affiliate / Conflicts / Advertising Disclosure for a more detailed disclosure.
My advice? Run as far as you can as fast as you can from Square. After being a user for a good period of time Square decides to cancel my account due to the fact that I accept too many pre-paid gift cards. This was the primary reason for opening the account.
I have a small home based business and I think or thought the square would be a perfect way to add a convenient service to my clients. When I tried to download the app onto my smart phone the first thing that comes up is a list of “App Permissions that the user is required to accept in order to install the register on the phone. The list reads like this” APP permissions- Square register needs access to: Microphone (record audio), your location (through your phone’s GPS), Camera (to take pictures and videos), Phone calls (read phone status and identify-this one actually makes some sense), full network access to my Wi-Fi. At the bottom of the list to the left it says “See all”. When that area is tapped another list surfaces with a list of App permissions that actually makes more sense. Still the requirement is that I allow whoever these people are access to my audio settings, system tools (protected storage), affects battery, all of my applications Network communication (of course to receive internet data, view Wi-Fi connection and network connection, and access to all the accounts on my phone (of course so they kind find the account that is registered with them, but I have no intention of allowing them a general access to my accounts that I manage on my phone. I like the idea of this little CC processor but unless someone is willing to clarify these concerns, which means a real person to talk to I think I will wait until something comes along that doesn’t feel quite so shady.
Unfortunately none of the other providers in the mobile-only category can do offline transactions. But if you opt for a merchant account with a company like Payline Data, I believe that the mobile processing app they use can do this kind of transaction. I actually think the same can be said for CDGcommerce as well, but Payline has a better low-volume plan.
The rest of the complaints about Square are a jumble. Some have issues with transferring funds via Square cash. Others are getting emails when they don’t want them or don’t have a Square account. The other noteworthy complaints about Square I’ve pulled from comments by merchants who do like the service:
Get a free magstripe reader to swipe credit cards anywhere. Take chip cards and NFC payments with Square Reader for contactless and chip. Slip an iPad into Square Stand to make a countertop point of sale. Or sell with Square Register, the first fully integrated point-of-sale system.
The dashboard has been changed multiple times. Oh forgot to mention that often when I go to accept a card on my telephone I have to sign in. The customer waiting while I enter my info. Just keep me signed in and leave it unless I say otherwise.
Let me just say I should’ve googled this product before I bought it.. It worked fine at first but then I made a sale for my hair company that was about $1,800 and they closed my account and told me I had to wait 90 days for my funds to clear.. Worst product ever!! And I’m still waiting…