“Square Credit Card Processing Problems for Small Businesses”

The way that I paid for this amount of money was by receiving an Invoice that my contractor sent to ME, however, Square, Inc. is the actual company that Charged My Credit Card and is the Same Company that is Responsible For Transferring My Money To Whoever I Wish To Pay which In My Case Was NEVER DONE!
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This review has been very helpful, and I appreciate your honesty. My question is, if I am only going to be processing payments 1 or 2 days a month and I only bring in $300- $700 a month, would Square be my best option? Would you suggest another route for me?
So to be clear, it might be someone else’s fault, but if you get a chargeback, it is on YOU small business owner, to get that sorted out AND KEEP CASH ON RESERVE to cover Square’s profits, and to do all this within 15 days
I have been trying to contact Square.Com for 5 days. There seems to be no customer support or any way to contact them, Their customer service number just hangs up on you. This is a very shoddy way to do business. This could be a great service , but it seems like they are really dropping the ball.
You’ve probably seen Square’s white plastic reader — it’s a small square that plugs in to a smart phone or tablet. Customers swipe their card and the money is put into the merchant’s Square account. It’s really easy for small and new businesses to get an account.
No. The Austin (TX) City Code does not allow that. I’ve pretty much stopped using Square. I’m just about the exact opposite of all the other taxi drivers in Austin. 99.9999% of all the drivers I know, hate taking credit cards from their passenger, even with using services like PPH & Square. To me, PPH is the greatest invention since sliced bread. But most of the drivers don’t see it that way. A lot of the drivers threatened to boycott/sue the Austin airport when the airport put in a rule at the end of 2011,requiring all cabs picking up at the airport, to take credit cards.
Most merchant accounts come with basic mobile processing capabilities and a virtual terminal. Some even include a POS or shopping cart for free. But perhaps the best part of opening a merchant account is that it will open up hundreds of POS and shopping cart options for you to choose from. Yes, a merchant account and separate POS may be more expensive than Square (since Square is free of monthly fees for both the POS and payment processing), but you’ll gain a lot of power, efficiency, and control in the process. In the end, the added value tends to be worth the investment.
This is my fifth year using square, not one problem. However, I follow the rules, and I read the disclosures. In fact they have called me. I can’t believe all the people who use the system incorrectly and have a problem with the company when it goes wrong. Truly they should be on a cash transaction system only. Please people remember, it’s protecting your customers against fraud, not you! The iPad POS system is Equal to systems you could pay thousands to set-up and a monthly fee after that, and you can get it for free. For the businesses that have not fully investigated Square, and read all disclosures first, it’s a lesson learned. I have recommended Square to customers an local businesses and no complaints.
Absolutely ridiculous. I set up an acct and verified my checking acct. Accepted payment from a client and all went well. Then a month later had another catering gig and tried to process payment and after my client made a payment, Square decided at that point to clarify information and jump through hoops before i could accept payment to my already setup bank account. my food safety docs, three months of bank account statements, my EIN, my documents from the stated for gaining my EIN…all of these documents showed my name and systematically proved who i am and what i am doing, TRYING TO RUN A CATERING COMPANY!!!!!!!!!!! Well, you guys are making it real easy for a small business to collect money from clients. Im not sure why this account verification came up after i accepted my first clients money….only after that did these questions come up. Now it says that my account is permanently disabled. Not even a phone call or an email to ask a question or verify if something was wrong. Do you actually have people doing this or is it an algo doing your work for you. I am beyond disappointed with how this went down without even a supv or manager calling me to help in the process so that this wouldn’t happen. Furthermore, at this point im told that I cant get the funds for 90 Days, you must be kidding me. IM A SMALL BUSINESS TRYING TO SURVIVE AND YOU FOLKS ARE CUTTING MY LEGS OUT FROM UNDERNEATH ME!!!!!!!! Please respond with a person that can explain this to me and why when i put my trust and business in your hands you treat me like a number and feel like you can bully a small business around. Please, give me the benefit of the doubt and let me know exactly why this came to be. Its the VERY LEAST that you could do.
There are better alternatives out there…most any of them are better..  They all cost about the same if you choose this type of account.  I chose to represent the Phone Swipe.  They have nice features not offered by most swipes, have great customers service, and most of all, have a robust, reliable reader that is encrypted.
I have been battling them for almost two years. I have complaints filed with all the BBBs known to me including San Francisco, Kim is the vp there. She knows my story first hand. My complaint with the FTC had gone investigated and the Attorney General of Ohio (my home) and California are useless. They claim they can not help because wet are not consumers, we are small businesses. My class action suit is not allowed because square had a clause in their contact staying they can not be sued by a group and Amy complaints had to be tough arbitration via emails and you know how that goes. In October 2014 I was charged and found guilty of a felony 3 because square never released thousands of dollars die to my business and my customers filed charges through the Attorney General. I had to file bankruptcy, lost my career of 22 years and currently on give years strict probation. Not so much of a ticket and now I have to be in my home by 9, report every day to my probation officer and nit even a glass of wine with dinner. I’m 48, been hospitalized twice, unable to find employment with the felony record. I guess what I’m trying to say is, I’ve tried everything to have them held responsible and nothing had worked.
Now that all of us small businesses have built Square up to where they are now, they have decided to dump us by taking away the flat-rate monthly plan option! This was the sole reason many of us switched Square in the first place. We got the Square register, stand, printer, ipad, etc. , and were so excited about a company that seemed to finally “get” small businesses, and understand that we were getting killed by traditional credit card processing companies.
Did you notice above that some payment types charge a higher fee than others? Square’s payment processing fees are based on how the sale is made: in-person, over the phone, online, or via cash transfer. Some have higher fees than others based on the risk involved. Here’s a closer look at what these risks are, and how they apply to your business:
Ignorant of fundamental business practices? You gave me a good laugh. I have a FICO credit score of almost 800, have over 130k in the business bank account with no (Nothing not even credit card debt!) and have over 200k in my personal bank account. I was BANNED from square and they are holding over $5,500 of my money. I had no transactions over $200 and Square charges more for transactions not present to compensate for the additional risk. If card not present transactions are not allowed then Square should tell people beforehand. I’ve already moved to another merchant account and it’s been doing great. I’m baffled as to why Square banned me with my financials. Square is for small mom & pop businesses who have no chance of growing. If you’re a small merchant then use Square. If you’re going to grow then use someone else.
THE CRIMINAL AND FRAUDULENT EMPIRE OF SQUARE, INC. MERCHANT SERVICES Solid sources report that Square, Inc. credit card merchant services, located at 1455 Market Street, Suite 600, San Francisco CA 94103 is being investigated upon information and belief by the Securities and Exchange…
Nice article. I drive a taxicab and I’ve used Square for nearly three years. Have had no problems with them. Just got the PayPal reader & Paypal debit MasterCard last week. Must say, I’m extremely impressed with PayPal. I love that my funds are available for immediate use. In fact, I’m considering placing signs in my taxi, informing my passengers that I only accept credit/ debit cards for payment! I will continue to use Square daily, until their next-day deposit availibility ends for that day (currently 7:00 p.m., CT). I will use PayPal after 7:00 p.m. weekdays and on the weekend. I like the way Square is set up to remember the cardholder’s email address from a previous transaction(s). Would like to see PayPal add this feature.
Nope they were swiped and I have called that # for 2 weeks straight and get a rep EVERY time but they always say the same thing ” I cant do anything as I am not in Finance dept” Funny enough you are not allowed to “talk” to the finance dept. Shady and run around is all I can say…..still no “real” email replies vs cut and paste responses and money still being held up.
Square Up is not a credit card processor; it’s an aggregator. Paymentech is the company that processes transactions for Square, and JP Morgan Chase is the company’s acquiring bank (also called a member bank). Square’s application collects credit card information and routes it to Paymentech where it is then routed through Visa or MasterCard’s network to the customer’s issuing bank.
They have been forcing me to provide extremely personal business information and personal information in order to get paid. I say extremely personal because they want multiple government issued IDs, copies of past invoices, my bank statements going back several months, and a lot more non-sense. I feel forced to give them whatever information they are asking for since they are holding up my funds ! I will obviously terminate any relationships with this nightmare company. Just going to use paypal from now on, like I have always done.
Yes the hot dogs and turkey legs are expensive…however we stop here for the fresh food offerings. Great spot to sit and people watch and have fresh fruit or veggies sticks. Nice change from the theme park food. Seating under the umbrellas is a pleasant…More
I love using Square and I haven’t had any problems getting my money until now. I recently had a chargeback issue. Three months after a purchase I had a customer file a chargeback with their credit card company. The sale was a little over $100. Square claims the customer’s signature didn’t come through. Because of Square’s poor customer service response I had a very diffucult time getting through to anyone. They don’t have a published phone number and when you do call you often have to leave a message. They did respond to me at first but kept telling me to email them. Well their email wasn’t working. I spent hours trying to get a hold of them. Finally back in November 2011 I was told the dispute would take 30 to 60 days. I waited 4 months, emailed them twice in the last week, didn’t hear anything from them. I called today, March 5th, 2012 and was able to speak to someone. After this I finally received an email that they weren’t able to resolve the case in my favor but they had told me 4 months ago that they would tell me if this happened. Their customer service SUCKS! Although I still prefer using square to my old expensive clunky credit card machine. I am going to try Gopayment instead and see how that goes.
I have lost several transactions because the square reader didn’t work, the swipe repeatedly didn’t go through. Fortunately I was able to negotiate a cash sale for them, the average amount was approximately over $100.00; the customers went to an ATM machine. I am now looking at keying in the amount, although more expensive per transaction, I am told this works. In the future I hope a better method will evolve.
“Any technology — an encrypted card reader, phone camera, or plain old pen and paper — can be used to ‘skim’ or copy numbers from a credit card. The waiter you hand your credit card to at a restaurant, for example, could easily steal your card details if he wanted to — no technology required. If you provide your credit card to someone who intends to steal from you, they already have everything they need: the information on the front of your card.”
Merchant account providers such as Helcim can give you an EMV-compliant terminal with a built-in receipt printer for as little as $200. That again doesn’t cover a cash drawer or any other equipment, such as a scanner — nor does it include a POS. But you can save some money by opting for a merchant account that has a great deal on an EMV terminal/receipt printer.
As far as value goes, it is very hard to beat Square. Its pricing for card processing is absolutely competitive for a pay-as-you-go processor, and it can sometimes beat out or at least break even with interchange-plus plans.
Result2: I’d like like modifiers specific to each pricepoint/SKU set. That way the modifiers fit the quantity purchased. I believe I can have multiple modifiers inside of an item, but again, the customer can just choose the modifier meant for “6” against and order of “36” and I can’t prevent it.
Has anyone had any problem with Square stealing money from your bank account? I’m probably being paranoid, but just in case it’s merited I’d like to know. Someone email me and tell me if this has happened! Please!
Its impossible to get these people on the phone and no mailing address, just email. I have a bad problem in that both times businesses have used my credit card, it spits out my daughter’s name and email and she is notified of the process., even though our cards are not connected at all. It seems ridiculous to me that when I have someone swipe MY Visa card – it comes up on their smart phone as my daughter’s name and email, not even my email which I give them.

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