“Square Stand Review Online”
Collecting funds from Square has proven to be a nightmare. The amount of information they require to verify the company is more than I have ever experienced. Despite providing them with latest advertising materials, specifications of our company, copies of all invoices from the show, descriptions of what we do and why we do it, to name a small few, we complied with their requests in attempts to collect our funds. The company had major concerns when asked for the last 3 bank statements from our company, confidential information that should be contained in a CDA, post tradeshow. To date, funds have not been collected and our company currently is in limbo with collecting $15,000. Square has no direct contact to any manager by phone and the response our President, Controller, Accountant and I received when requesting to speak with a manager was that she only responds in emails and would get back to us in a “few hours”, leaving our company no comfort in knowing Square had any concern over discussing this issue. The call-in number, we were told, was only for technical support and their was not direct access to any management.
4) Feedback. Square does provide support, by email. I’ve gotten responses as fast as one hour, although they usually take closer to 12. They send unusually long (and helpful) responses, and they will talk to you in person if the problem warrants it.
Did their $1000 a day policy change? Here it says they only hold it for 30 days if it’s card not present sales. I expect I would be using the square to swipe present cards. I have a merchant account for non-show sales.
CUSTOMER SERVICE: Despite the numerous email messages I have sent to Square requesting status on a currently open dispute, they truly have stuck to their commitment by responding within 24 hours with the following response “Thank you for contacting Square. We are committed to responding back to you as soon as possible. In the meantime, feel free to return to the Square Help Center for instant answers to frequently asked questions.” How frustrating is that.
I processed three invoices through quare for one customer with three properties, Each had to be invoiced separately and processed separately for each business my customer owns. Square allowed the processing, one being over $13k, and the other two were around $500. FIVE DAYS LATER, Square said they “permanently deactivated” my account and that I needed to refund my customer or they would hold the money for 90 days before depositing into my account. With N EXPLANATION, mind you. They just did it! Luckily this is for my mother-in-laws businesses, otherwise, I may have lost a customer over this nonsense, when I tell them “Square is great and we would have no problems processing her invoices through Sqaure. Well, this has soured me off of Square “permanently” and I would suggest no business with transaction over $50 use this service. They should have kicked back the charge at processing if there was going to be a problem.
Chris D. said “My husband and I were in Seattle for the day and we wanted to take some of their caramel rolls to go. Because we stopped by later in the afternoon, the inventory was low in the Pike Place location so we…” read more
PayPal has a 2.9 percent + 30 cent online transaction fee, which is consistent with every other processor’s online rates. Plus, it has robust customer service and DIY help features on its website. Equipment is limited to either a chip card reader or mobile card reader — your first mobile card reader is free — making PayPal a tough sell for high-volume brick-and-mortar merchants looking for a full-on POS system or cash register, but online transactions remain PayPal’s bread and butter.
These aren’t the only choices. For example, Spark Pay is another offering. The service, which is part of Capital One, charges 2.70 percent per swipe or 3.70 percent for keyed-in transactions with no monthly fee. Pay a $9.95 monthly fee and swiped are 1.95 percent, while keyed-in transactions are 2.95 percent.
Problem is Roger they are all the same and I mean all. I have had 3 different services in 15 years and they all go bad at some point, some after years of decent service. Up till now I haven’t had a problem with square. I had a customer make a mistaked charge back, with in hours he reversed the chargeback and had his credit card service contact square thet still took out the money Square said it would take 10 days for the funds to be deposited back into my account. OK fine but after 15 days I asked when I should expect the funds, I was told in 3-5 days more. That was almost a month ago. I received the :Good News: email stating that all was good but no money still and no answer, They stopped answering my emails. So now what do I do ?
For more than 3 days I had try to comunicate with square by phone and by email, to clarify this issue of a suspended deposit of my payment and it has been imposible. I am very dissapointed with your bad service. No number to call, no person to talk, no chat, no nothing. It is very frustraiting that you have my payment and you dont act fast. And there is no service at all. Horrible Service its not reliable!
Class Action Lawsuit is the only way to pull together and go after them. Please please someone email me, I’d feel so much better if I knew I was not the only one. I’m scared, very scared of these suits. I understand 100% why the clients are doing this but I never stole anyones money, square did.
I am now using Swipe, great support customer service, you call they call you back, they tell what perimeters of your account would cause a “high risk” hold of funds. Also they offer both a Merchant account and a aggravate accounts, Square only has the aggravate account system.