“Square Up Complaints for Farmers Markets”
After using Square for 4 years, they deactivated my account due to “high risk activity”. I made a larger than normal charge and they sent me an email explaining my account was being investigated. After supplying all of the information they asked for in order to make sure I ran a legitimate business, they deactivated my account. After searching through their legal contract, there is no definition of what “high risk” is. If something is high, then logically, there must be a low…and there is no definition of what “low risk” is either.
I lived 3 days here. I like it. Rooms are not large, but absolutely enough for living. Everything is new and modern. All rooms are en-suite. The prices are good for this part of NY. Including light breakfast- coffee/tea+ snacks . Thus make sure that…More
Those products also rely on data that Square has collected. They will be available only to small businesses that have a solid financial track record, based on a history of accepting payments with Square.
My Ex and I were needing a quick and painless way to settle up on a vehicle that we had purchased. After reading about the Squareup.com product we thought that It would be worth checking out because we needed to use a credit card to make the transaction between us.
And then square permanently disabled my account, and they are still after that money and tried sending me to collections. So I got fed up with them and took them to small claims court and I won and a judge ordered them to give me my money back
Thank you for your inquiry, I am happy to help you with this. Since your processing needs are minimal, Square would probably be a cheaper option for you in the long run. I hope this helps and if you have further questions please let me know.
Square will not take me off their email list. No way to contact them directly without an account. They are not the kind of people I do business with. Tried to block their emails, they change their email and continue.
I also ran into another problem with trying to use their tools to define a multi-pricing structure. I didn’t here it get addressed in the other comments, so could you read the note I sent Square to see if there is another way to address this the problems noted? They didn’t give a good response on my question btw. If you or anyone else have addressed this problem, I’d love to hear from you. Thanks!
Just got a letter saying that I am “associated” with a high risk customer so they are holding my last four weeks of charges (over $2000-swiped and keyed) for 180 days as a “reserve.” in case my account ever goes delinquent. They have the “right” to do this randomly according to Section 19 of their Agreement.
Square is a JOKE. It sounds innovative and clever. And it may work for teenagers with after school jobs earning pocket change. BUT THE $1000 hold that is not in plain sight is RIDICULOUS for small business owners. I would rather pay the fees with my bank’s merchant account than to have my money be held HOSTAGE.
Now from reading the language in the other comments, I see that many of these people are not educated enough to be running a business and honestly with such vulgarities and “spoiled-brat” attitudes… need to mature a bit.
I ordered and received my credit card reader within the time frame they promised. I used the reader several times totaling roughly $300.00 in fees I paid which I agreed to per user agreement but after several uses they wanted a lot more personal information which I gave them and 10 minutes after I sent them the information they requested they closed my account WITHOUT and are holding 457.00 that I swiped for payment from a customer and told me they are holding it for 60 days. This is absolutely ridiculous and very unprofessional especially when I’m making them money. I urge everybody to NOT to use square. It may seem like a good deal if you get it online for free or buy it in the stores for $10.00 DO NOT USE SQUARE THEY WILL SCREW YOU. And customer service is horrible.
I had one experience with Square and it has been totally unpleasant. Not only does no one respond to my email concerns about my issue, they also apparently do not know how to use a telephone as I have sent in my phone number but no one will respond to me.
There’s already a number of merchants selling their items in the Square Market, including the Oakland, Calif.-based men’s apparel brand Standard & Strange. Owner Neil Berrett began using the Square credit card reader to process payments at trunk shows before opening his retail shop in 2012, Square said in a news release.
I’m glad the information is helpful to you. Square covers the credit card processing security issues for you, so there should be no legal headaches there. If you want to offer recurring payments, customers have to set that up themselves, so everything is correctly managed and maintained via their secure system. That’s one of the prime reasons that Square is such a popular mobile card processing options. Good luck!
Square is a den of crooks ! If you want to receive your money don’t deal with these crooks! The have 1000 dollars of my money , even after sending all the documents they requested they said they were suspending my account , and it could be 90 days before I receive it , and I’m suppose to believe that after there representative named Jamey assured me if I sent all the info they requested my money would be in my account by 8:00 that night. Thanks Jamey from square , you lier !
Not currently, but they do offer lower percentages if you process high-volume transactions. PayPal does offer a lower rate for non-profits, so perhaps Square will do so in the future. You can learn more about Square’s nonprofit uses here. Thanks for reading! Cheers, Krista
If anyone is considering this company, save yourself the money and the inevitable heartache by using truly reputable companies. there are so many options out there that are less expensive and really user friendly. t will be the best thing you can do for yourself and your business.
To compare, 2.75 percent of $21,000 is $577.50, which is $302.50 higher than the old monthly fee. If you can swipe all the transactions, then the only way to keep your fees with Square under that $275 number is to process no more than $10,000 in monthly transactions. Not exactly a smart goal for an entrepreneur.
Maybe someone can answer this question. If I buy there stand, reader,cash draw and a get a Ipad and somewhere down the road they stop my credit card swiping will the pos software still work on the Ipad. I know I wont be able to swip cards but could I still use the Ipad and get end of day report?
In my experience with most of the companies I’ve had interactions with, I think ultimately it depends on your attitude, and the person who you actually speak to (via e-mail or phone) when discussing your issue/concern/problem.
However, when you swipe payments in offline mode, you are responsible for any expired or declined transactions or resulting chargebacks. As a result, it makes sense to be extra careful when checking card details to make sure each card is valid. It would also make sense to set a maximum limit for transactions to reduce your risk exposure.
I’ve sold items off eBay before and it’s a huge pain having to transfer that money from PayPal to your bank. I have a paypal set up with a reader ready to go but so far have no use or desire to use it.
I signed up for Square Up a week ago and just starting using. there are so many bugs in the application. I have sent 14 emails today alone to support and NOT one has been answered. how does this company ever expect to stay in business without any customer support. I will be looking to…
Thanks for your quick response. I’m certainly not married to my thought of using Square with WordPress. Let’s face it, I’m trying to take the advantage of the simplicity, the low swipe cost, and the tools available for swiping on the move. However, there are issues like I noted to Marketsquare and also the lack of shipping options, taking overseas orders, just to mention a few. So, I’m very open to best options that gives me the WordPress’ power and the eccommerce tools, comparative pricing and simplicity of Square. I’m open for suggestions or recommended reading for this challenge. Again, your site has been the best coverage for Square, that I’ve ever come across. Thanks Robert!!
I am a hairdresser. I work for myself I go to each clients house and do there hair. I signed up for square so my clients didn’t have to just pay me with cash anymore I wanted to give them options. Not sure if you know but hair extensions are VERY expensive !!! I bought…
At the moment the vehicle is being driven by the Buyer, the payment has been cancelled, and as told by Zayn, i need to have the buyer pay with Cash, which obviously would of have been my go to choice if the funds were available by the buyer.
Unless you want to wait months on your deposit and unless you enjoy paying tremendous fees stay away from Square up. This is the worst decision I have made concerning my business. Not only can you not call them, the only way they communicate is through email. Responding to email requests takes days. I am so unhappy with this service. When I finally receive my last deposit I am cancelling my account. DO NOT USE THIS COMPANY ! You will get the shaft.
One of the most attractive aspects of Square is the way the processing is conducted. You pay for each transaction, and that is all. You don’t have to sign a contract, you don’t have to be legally bound, and you can get out any time you want. There is no commitment to keep using the Square reader if you don’t like it. You can also stop and start using it again at any time.
Does anyone know how the BBB rating for Square has been “CPO adjusted”? The link to the rating criteria seems to be a dead end and I can’t identify any other card processors who have been subject to similar adjustments.
In addition to processing credit cards on mobile devices, Square offers additional services to help small merchants run and grow their businesses. These include a financing program and e-commerce capabilities.
“Many merchants don’t know the prices vary so widely,” says Rieva Lesonsky, a small business consultant. “And a lot of the fees are hidden so what looks like good pricing up front turns out to be not so great once you read the fine print, or get surprised by what you’re really paying. This is about doing your homework and not trusting the marketing.”
While Square is one of the few affordable options for micro-businesses, such as farmers’ market vendors, it’s also worth considering for higher volume businesses that process smaller transactions. Because of this, in this POS system roundup, it shares our Editors’ Choice designation along with Vend POS.
I know this is disappointing, and I wish there was something I could do. Your last application to accept cards with Square was not approved, and I can’t offer any additional chances to apply. Because Square offers a limited number of application attempts, this decision is final.