“The Square Card Reader Review 2018”
That is one of the problems they have besides the cutomer service,I have the same problem with the card reader,most of my customers are in remote locations and swiping it does not work,I have to key it in and get charge a higher % and then pray that I will get me money…….not good……. looking into gopayments sounds like they maybe a better company.
[…]If a Chargeback dispute is not resolved in your favor …, we may recover the Chargeback amount and any associated fees as described in this Agreement. You acknowledge that your failure to assist us in a timely manner when investigating a transaction, including providing necessary documentation fifteen (15) days of our request, may result in an irreversible Chargeback. We reserve the right, upon notice to you, to charge a fee for mediating and/or investigating Chargeback disputes.”
August 2017 — Square opened a physical store in New York to serve as a tech support center and retail store for testing and purchasing new Square products. The store is in an initial trial phase with limited hours.
Their lack of real-time customer support has cost me a government customer. The problem was theirs, could have been fixed quickly, finally was but not in time to prevent the loss of a customer. HINT: Always ask what merchant code they have applied to your business. The default of “GIFT STORE” will block many cards.
Got a payment from a customer who then days later complained. We agreed to give a partial payment back. They contacted SQUARE who WITHOUT SPEAKING TO US!!!!!!!!!!!!!!!!!!!!! Refunded the full amount, $1775.00
I have only made 3 transactions with Square before the trouble started. A friend paid her contribution to my rent because she stayed in my apartment for over a month. And I swiped my own credit card to transfer money from my European bank account to my US one. This was actually one of the reasons why I got Square at the Apple store. I am always interested in new gadgets, and this one seemed handy and useful. When they sold the device to me, and when Square took my money, noone told me that I have to be a business, that all transactions have to have goods and bills – at the Apple store Square card readers are sold to naive customers like me without any explanation.
I have payments to process, but will not do so until I can speak to someone live. Email responses have come up to 3 days later , and then do not even address the problem. So you need to send another email and the result is a simple problem still unresolved after weeks.
Terrible service. They debited our bank account based on a claim that services were not rendered. However, we provided a signed contract of the credit card charge and Square ignored it. Poor customer service when calling back. No real managers to talk to. bad experience.
I have had this same problem…chargeback, contacted customer, she reversed it the next week. This was in mid April, but the original transaction happened in mid February. She told me that she had taken care of it, and I waited awhile, thinking that it took two months for chargeback to happen, so it might take a little time for the refund, although Square assured me they were fighting for me. Right. So, I contacted them last week, and got a reply that the case was resolved in favor of the customer and the case was closed. I told them that the money had been released by Discover Card back to them. After several back and forth emails with pretty much the same answer from them, I was told that I would need a copy of the official letter (in PDF or JPG…really??). So, I obtained a copy which clearly states that the amount was once again charged to the customer’s account, converted it to the format requested, and emailed it all back. Today I received the standard reply, that the case was closed in favor of the customer. They keep telling me I need to contact the customer directly, which of course I have…where the hell do they think I got the document? This is the most frustrating thing I have dealt with in quite awhile. I called the company number, which directs you to their website, where they will gladly take care of my needs. This is not a huge amount, but it is now just the principle and I will keep after them. After reading many of these posts I am feeling fortunate that it isn’t more…I can only imagine what a nightmare it is for some of them.
I joined Square in December and purchased their hardware. On January 21st, a client paid $100 for services and few days later I couldn’t use my square account. Square deactivated my account and I am still waiting for my deposit. It has been 28 days. I have emailed them daily for 3 weeks and no response. I reached out via Facebook and no response. I finally obtained a code (2/16/17) to reach out to them and I didn’t get any assistance. I was told someone will reach out to me. Few minutes later I received an email stating “our decision to deactivate is final” “unable to provide details” WTF At this point I just want my money.
But there is a giant caveat to Square Cash that the company is going to have to deal with in its communications to the public if it wants the service to take off: There is no limit to your liability for fraud from the use of Square Cash. So what happens if someone hacks into your email account? Sending cash with Square is as easy as emailing someone with a dollar amount in the subject line and CC-ing “email@example.com”. Square replies to the email and sets the transaction in motion, transferring from one debit card to another, directly.
In recent months, this review has received a number of comments from non-Square users who claim to receive emails from Square regarding non-existent accounts. These emails typically state that Square is having trouble depositing some amount into the user’s account, and that the user will need to supply account details to receive their payment. These emails are very likely to be Square phishing scams. They are designed to trick you into providing personal information, and they do not have any connection to the actual company Square. If you receive an email regarding your Square account, and you are sure that you do not have a Square account, forward that email to [email protected] so that the company can investigate the source of the scam.
I’m sorry to hear about the trouble you’ve had, but I can assure you that Square is in no way affiliated with Leaders Merchant Services. In fact, the Square reader is only compatible with Square’s proprietary processing service, which has no monthly/annual fees and can indeed be canceled at any time. Please feel free to email me at firstname.lastname@example.org if I can help you to choose a different processor.
Limited Mobile App Features – You can list items that you sell and track sales, but there is no inventory tracking feature in the PayPal Here app. You can’t enter quantities in stock or set low inventory alerts for items on your list without the Shopventory add-on that costs $24/month.
Square is holing more than $26,000 of our funds (after we proved our claim, the merchant company agreed with us and was validated by Square). They initially told us it was a 90 day hold, the 90 days is on 12/15/15 and two weeks ago they cancelled our account and told us they were going to hold the funds for an ADDITIONAL 90 days.
As I have stated multiple times before in this very forum, no I do not work for Square. If you click on my name in this forum you can see my business website. I simply help people because I believe in the product that Square puts out.